Kashef Mohammed

ORGANIZATIONAL EXPERIENCE :

Since Aug’2017 with Tata Consultancy Services, India as Senior Process Associate / SME Team Leader

Clients : Bajaj Finserv Limited – BFSI Domain

General Key Result Areas:

● Consolidated all the team queries and played the role of SPOC for all the calibration calls with the Clients and Quality Auditors

● Following up with various departments in Bajaj Finance on discussions

● Identifying root causes analysis of inefficiencies in the settlement process and working with others in the team as well as Technology and our Clearing Agents/Depositories to address these

● Resolving customer queries and requests related to the EMI cards and other loan processing

● Preparing weekly KPI for the handling process

● Generating reports for the customer stakeholders

● Preparing MIS daily

● Attending weekly calls with onshore clients regarding process updates etc.

● Cross-training the new joiners on overview of different process

● Generating reports for the different processes and allocating the work to the peers

● Ensuring immediate response to the client mails

● Exceptional communication, presentation, and interpersonal skills

● Responsible for ensuring delivery of high-quality software product accurately, relevant, timely, and with correct information