Kashei Hopkins
Suffolk,VA
Summary
Accomplished professional with a proven track record at Safeharbor, enhancing customer and patient experiences through meticulous insurance verification and exceptional follow-up skills. Excelled in reducing data entry errors significantly, demonstrating strong attention to detail and teamwork. Skilled in multi-line phone systems and adept at fostering positive interactions, I bring both hard and soft skills to drive success.
Overview
18
18
years of professional experience
Work History
Intake Coordinator
Safeharbor
01.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Process referrals from other healthcare providers, and access insurance verification/eligibility of services.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Security Officer
Securitas Security
11.2019 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot to ensure the yellow and red zones are secure, periodically executed interior and exterior patrols.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Resident Services Specialist
New Hope Housing
01.2014 - 03.2015
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Provided exceptional support to disabled residents or those with special needs, ensuring equal access to community amenities and services.
- Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.
- Educated residents on community policies and procedures, minimizing misunderstandings and violations.
- Completes intake and/or release process when clients enter or exit the facility.
- Maintains and completes all required documentation including medication records, logs and reports. Reports any unusual client behavior or other pertinent information.
- Administers First Aid and CPR as requiried.
Communication Specialist
Green Spring Retirement Home
03.2007 - 03.2010
- Provided administrative support to senior team members.
- Greeted and directed residents, visitors, and staff.
- Operated switchboard and directed calls effectively.
- Monitored reception area, directing traffic and package deliveries as appropriate.
- Maintained an accurate up-to-date lists of residents.
- Maintained accurate census information for security purposes.
- Managed emergency calls from residents and staff, dispatched calls to appropriate personnel and paged on call physicians as required.
Education
Associate of Science - Business Management
Northeastern Oklahoma A&M
Miami, OK04-2010
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
Timeline
Intake Coordinator
Safeharbor
01.2023 - Current
Security Officer
Securitas Security
11.2019 - 02.2020
Resident Services Specialist
New Hope Housing
01.2014 - 03.2015
Communication Specialist
Green Spring Retirement Home
03.2007 - 03.2010
Associate of Science - Business Management
Northeastern Oklahoma A&M
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