Kasheka Greenwood
Kosciusko,MS
Summary
Customer-focused professional with expertise in customer service and insurance. Managed high call volumes and complex transactions while building strong client relationships. Committed to delivering exceptional service and enhancing operational efficiency in fast-paced environments. Seeking to leverage skills in a role that supports professional development.
Overview
25
25
years of professional experience
Work History
Bank Teller
Bank of Commerce
Kosciusko, Mississippi
08.2025 - Current
- Processed deposits and withdrawals accurately while maintaining the daily cash drawer balance.
- Supported secure handling of large cash transactions while following security procedures.
- Explained banking products and services to customers to help guide informed financial decisions.
Progressive Insurance Customer Service Agent
Foundever
Augusta, GA
10.2018 - 08.2025
- Handled high call volume while protecting customer privacy standards.
- Recorded customer interactions and transactions to maintain an accurate account history.
- Answered incoming calls promptly and professionally while meeting company expectations.
- Helped customers with billing questions and payment processing.
- Educated customers about the insurance products offered.
Teacher Assistant
Kosciusko School District
Kosciusko, Mississippi
08.2013 - 05.2018
- Tutored students one-on-one and in small groups to strengthen understanding of core concepts.
- Supported lesson planning, material creation, class setup, schedule coordination, exam distribution, and student mentoring.
- Assisted teachers with classroom management and lesson preparation tasks.
- Supported student learning during teacher absences, helping maintain class progress and lesson continuity.
Teacher Assistant
Starkville School District
Starkville, Mississippi
08.2007 - 05.2010
- Tutored students one-on-one and in small groups to strengthen understanding of core concepts.
- Supported lesson planning, material creation, class setup, schedule coordination, exam distribution, and student mentoring.
- Assisted teachers with classroom management and lesson preparation tasks.
- Supported student learning during teacher absences, helping maintain class progress and lesson continuity.
Customer Service Representative
Check Advance
Starkville, Mississippi
06.2005 - 05.2007
- Supported administration workflows by filing records, updating databases, and preparing reports for team use.
- Recorded customer interactions, transactions, and feedback to maintain accurate service records and follow-up.
- Guided customers through loan options aligned with financial goals and eligibility.
- Answered billing questions, processed payments, and assisted with payment plan arrangements.
Medicare Reimbursement Technician
Blue Cross Blue Shield of Mississippi
Flowood, MS
08.2001 - 06.2005
- Managed Medicare database setup and routine maintenance for accurate, timely data management.
- Served as a liaison between Medicare providers and internal teams to improve communication and resolve issues.
- Compiled company data and prepared monthly reports for Centers for Medicare & Medicaid Services.
- Assisted with special projects that improved departmental efficiency and collaboration.
Education
Bachelor of Business Administration - Starkville, MS
Mississippi State University
Starkville, MSHolly Springs, MS - Accounting
Rust College
Holly Springs, MSSkills
- Cash transaction management
- Data entry and organization
- Customer service excellence
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Effective communication
- Listening and comprehension
Timeline
Bank Teller
Bank of Commerce
08.2025 - Current
Progressive Insurance Customer Service Agent
Foundever
10.2018 - 08.2025
Teacher Assistant
Kosciusko School District
08.2013 - 05.2018
Teacher Assistant
Starkville School District
08.2007 - 05.2010
Customer Service Representative
Check Advance
06.2005 - 05.2007
Medicare Reimbursement Technician
Blue Cross Blue Shield of Mississippi
08.2001 - 06.2005
Bachelor of Business Administration - Starkville, MS
Mississippi State University
Holly Springs, MS - Accounting
Rust College