Kashelia Jones
Greensboro,NC
Summary
Ambitious Real Estate Broker with extensive customer service and sales experience. Skilled in establishing buyer and seller partnerships to foster stress-free sales transactions. Strong focus on sales marketing and effective communication to increase clientele. Dedicated professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.
Overview
9
9
years of professional experience
Work History
Licensed Realtor
Berkshire Hathaway
Greensboro, NC
06.2020 - 10.2021
- Assisted buyers with finding or building ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Maintained database using CRM software.
- Acted as brand ambassador for myself and firm.
- Monitored housing and financial market conditions daily to help advise clients on techniques for success.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Organized and hosted networking events to increase visibility within community while building rapport and long term productive relationships.
- Prepared and hosted over 30 open houses.
- Handled arm and non-arm's length transactions with equal candor and integrity.
- Complied with all Realtor fiduciary duties in best interest of each client while upholding code of ethics.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Established after sales relations through self managed marketing events, auto emails and social media platforms.
Brand Ambassador
Strike And Flame Candle Company
Greensboro, NC
01.2020 - 07.2021
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion resulting in 20% increase in sales and traffic.
- Communicated product information with confidence and educated consumers about company.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Created and marketed ads for emails and social media posts to increase brand visibility.
Lead Retail Sales Associate
Spectrum
Triad, NC
02.2014 - 01.2019
- Expanded Spectrum business and residential footprint through brand marketing and customer acquisition.
- Designed and initiated systematic approach to convert prospects to new customers.
- Provided excellent customer service using white-glove treatment to cultivate loyalty and satisfaction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity and monthly targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs and overcome objections.
- Led demos for new product offerings which resulted in 32% increase over expected targets.
- Trained and implemented techniques at underperforming location which successfully increased sales by 19% and customer satisfaction by 12%.
- Top sales performer for over 3 years at 3 locations.
Customer Service Representative
Time Warner Cable
Greensboro, NC
01.2013 - 02.2014
- Created, managed and maintained customer accounts using CRM Software.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns within one call.
- Offered advice and assistance to customers, paying attention to special needs or wants while recognizing opportunities to sell new services and offer complete solutions.
- Saved company over $220,000 annually with impressive truck roll prevention stats.
- Consistently met and exceeded monthly quotas in all metrics including, customer satisfaction, first call resolution, truck roll prevention, and sales.
- Demonstrated empathy and professionalism when dealing with complex situations.
- Implemented S3 sales process to convert service issues into new sales and monthly revenue.
- Revised call scripts which culminated to 10% decrease in call handling times
- Lead team meetings and focus groups.
- Rehabilitated team sales culture with principal focus on primary services resulting in 22% increase in team performance in one year.
- Promoted to lead sales position in customer facing location after just one year in call center environment.
Education
Bachelor of Science - Political Science/Psychology (Double Major)
NC A&T
Greensboro, NC05.2011
Skills
- Articulate and Persuasive
- Marketing
- Property Tours
- Consultative Sales
- Real Estate Lending Processes
- Prospecting
Timeline
Licensed Realtor
Berkshire Hathaway
06.2020 - 10.2021
Brand Ambassador
Strike And Flame Candle Company
01.2020 - 07.2021
Lead Retail Sales Associate
Spectrum
02.2014 - 01.2019
Customer Service Representative
Time Warner Cable
01.2013 - 02.2014
Bachelor of Science - Political Science/Psychology (Double Major)
NC A&T
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