KASHELLA SAINT JEAN
Port Saint Lucie,Florida
Summary
I am an extremely motivated and experienced individual with a sound background in management, and recently seeking a more challenging position. Offering over ten years of impressive experience in customer service and leadership positions. I am a youthful individual with a history of consistency, dedication, and a natural leader. Distributing solid efficiency, quality of work, attitude, and character. years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manger
Fed Ex Ground
10.2021 - Current
- Help oversee the day-to-day and long-term operations and staff within a defined area(s) of a FedEx Ground (FXG) facility.
- Support the FedEx Ground (FXG) “Safety Above All Culture.” Responsible for ensuring safe and efficient package sortation through shifts, overseeing package handlers, and achieving successful customer-facing results by maintaining productive relationships with employees.
- Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives.
- Management responsibilities include, but are not limited to: terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Plans, organizes, staffs, directs and controls the day-to-day operations of the facility.
Generator Mechanic (91 Delta)
Army
10.2017 - 01.2022
- Supervises operation and performs field level maintenance functions, including overhaul, but not rebuild of power generation equipment, internal combustion engines and associated equipment up through 200KW (except for turbine engine driven generators)
- Participate in, or support, military operations, such as combat or training operations, or humanitarian or disaster relief. Operate, maintain, and repair equipment. Perform technical and support activities.
Sale Reprentive/Retail Merchandiser
Coca Cola
11.2018 - 09.2021
- Created and enforced detailed organization processes to increase quality and service standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Lead Coordinator/ Dispatcher
ARS
04.2018 - 01.2019
- Lead Coordinator-scheduled customer for estimates, provided customers service, seek opportunities for sales for our sales advisor to complete, provided estimates of sales per day, submit opening and closing report. Create, maintain, and enter information into databases.
- Lead Dispatcher- schedule customer for service, delegate service technicians to calls, provided customer service, confirmed and reschedule appointments, handle outbound and inbound calls, managed excel reports, calculated the sales for the day, and sent out corporate reports. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Warehouse Loader- help manage inventory coming in and out the warehouse, organized loads/parts within the warehouse, pallet jacks to receive inventory, document reports for corporate operations, and traveled to different locations to pick up more inventory
Supervisor
Convey Health
02.2014 - 10.2017
- Manages and oversees a team of call center agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents’ calls if they can’t handle the workload.
- Improves quality of results by recommending changes.
- Provides product/service information by answering questions and offering assistance.
- Keep track of employee attendance, and make sure work procedures are complied with.
- Assist in hiring and onboarding new employees.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement.
Customer Service Supervisor
Wal Mart
05.2013 - 01.2016
- Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates.
- Train, coach, and evaluate customer service representatives.
- Monitor staff performance and provide feedback.
- Develop and implement customer service policies and procedures.
- Resolve customer complaints and inquiries.
Assistant Store Manager
Dunkin Donuts
07.2011 - 05.2013
- Directing the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store.
- Ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
- Uses broad discretion and judgement to make great leadership decisions, and is responsible for the overall success of the restaurant beside the store manager.
Education
Bachelor of Arts - Arts
Indian River State College
Ft. Pierce, FL05.2027
High School Diploma -
Lincon Park Academy
Fort Pierce05.2011
Skills
- Workflow Optimization
- Teamwork and Collaboration
- Schedule oversight
- Work flow planning
- Communication
- Acute leadership
- Computers and Electronics Administration
- Mechanical skills
- Complex Problem-Solving
- Sales
- Active Listening
- Reading Comprehension
- Time management
- Call handling
- Critical Thinking
- Mathematics
Accomplishments
- Manger of the year
- Awarded Sales Associate of the Month
- Mentored 10 plus employees, within one year promotable
- Manager experience at the age of seventeen
Certification
- EMT Certified
- CPR Certified
- Operation Certified (Generator)
- EPA Certified (Generator)
Timeline
Operations Manger
Fed Ex Ground
10.2021 - Current
Sale Reprentive/Retail Merchandiser
Coca Cola
11.2018 - 09.2021
Lead Coordinator/ Dispatcher
ARS
04.2018 - 01.2019
Generator Mechanic (91 Delta)
Army
10.2017 - 01.2022
Supervisor
Convey Health
02.2014 - 10.2017
Customer Service Supervisor
Wal Mart
05.2013 - 01.2016
Assistant Store Manager
Dunkin Donuts
07.2011 - 05.2013
Bachelor of Arts - Arts
Indian River State College
High School Diploma -
Lincon Park Academy
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