Kashera Ogburn
Hampton,GA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerk
USPS
11.2017 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Cashier Team Lead
Walmart
12.2015 - 11.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Collections Agent
Global Solutions
06.2014 - 08.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to approximately 100 account holders daily.
Skills
- Telephone Etiquette
- Customer Satisfaction
- Relationship Building
- Creative Thinking
- Attention to Detail
- HR policies and procedures
- Training and mentoring
- Employment Recordkeeping
- Documentation and Recordkeeping
- Human Resources Support
- Supplies Ordering
- Team Building and Leadership
Certification
- Certified dispatcher
- Certified daycare director
Timeline
Clerk
USPS
11.2017 - Current
Cashier Team Lead
Walmart
12.2015 - 11.2017
Collections Agent
Global Solutions
06.2014 - 08.2015
- Certified dispatcher
- Certified daycare director