KASHIA LEWIS
Houston,Texas
Overview
19
19
years of professional experience
Work History
Warehouse Logistics Manager
ABM Industries
Spring
12.2020 - 09.2024
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments
- Collaborated with other departments to integrate logistics with business systems and processes
- Hired and trained warehouse and supervisory personnel
- Created detailed reports on order fulfillment performance metrics
- Maintained accurate records of orders, shipments, invoices, bills of lading
- Coordinated warehouse activities, records control, and purchasing
- Monitored inventory levels of products and materials in warehouses
- Coordinated with suppliers, vendors, and customers to ensure timely delivery of products
- Maintained metrics, reports, process documentation, customer service logs, and training, and safety records
- Created and maintained databases to track customer orders and deliveries
- Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met
- Monitored progress on shipments and updated customers on delivery status
- Managed logistics operations, including warehouse inventory and transportation of goods
- Resolved customer issues or complaints in a timely manner
- Prepared and managed departmental budgets
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Office Manager
Legs Patrol Division
Houston
11.2018 - 03.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Purchased office supplies and equipment to replenish inventory
- Trained and onboarded new office staff members
- Delivered quality customer service to staff and customers.
Activities Assistant/ Hospitality Aide
Park Manor Health and Rehabilitation
Houston
08.2020 - 01.2021
- I screen and greet visitors that enter the building
- I welcome & greet new admission residents
- My role is customer service
- I ask how was their 1st night
- If staff treated them with dignity & respect, did they get a bath, any questions or concerns, I take inventory of any new resident valuables & keep record of it until transition of care, and I ask if there are any request while I am in the room
- I ask them their hobbies, likes, and dislikes
- I report any issues to the administrator & Nurse manager
- I follow up with the resident to see if the problem was resolved
- I also offer activities to the residents to keep them busy / occupied.
Unit secretary / Case Management Assistant
Encompass Health
Katy
10.2012 - 08.2020
- I was a unit clerk for a 60 bed acute rehab hospital
- I answer call lights, call in consults, print and scan reports, billing of patient services, order nursing supplies, upkeep of all 3 nursing stations in the hospital clean and organized
- I was promoted to Case Management Assistant 3/01/2020
- I help RN Case managers with transition of care
- I also call insurance companies to get pre auth for approved/ additional bed days.
Customer Service Representative Remote
Brighton Health Plan Solutions
Houston
06.2016 - 11.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Met daily customer service quotas with a focus on quality
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Processed orders and detailed transaction information to customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Performed data entry tasks accurately and in a timely manner
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Direct Support Professional
Bethesda Lutheran Homes & Communities
Cypress
02.2006 - 02.2008
- Provided care according to care plan at a group home
- Developed positive relationships with clients through trust building activities and by providing emotional support
- Provided compassionate and patient care to individuals with disabilities in a residential setting
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
Unit Secretary
Kindred Hospital (Formerly Triumph healthcare Hospital)
Houston
03.2006 - 02.2008
- Unit clerk for a med surg unit at a Long term acute care hospital
- Answered patient call signals or bells to determine patient needs
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties
- Prepared discharge documents and completed other paperwork
- Provided assistance to physicians, nurses and other healthcare personnel with their daily needs
- Operated office equipment such as copiers, fax machines, and scanners efficiently to complete day-to-day tasks quickly
- Operated telephone switchboard to answer, screen and forward calls
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
Timeline
Warehouse Logistics Manager
ABM Industries
12.2020 - 09.2024
Activities Assistant/ Hospitality Aide
Park Manor Health and Rehabilitation
08.2020 - 01.2021
Office Manager
Legs Patrol Division
11.2018 - 03.2024
Customer Service Representative Remote
Brighton Health Plan Solutions
06.2016 - 11.2019
Unit secretary / Case Management Assistant
Encompass Health
10.2012 - 08.2020
Unit Secretary
Kindred Hospital (Formerly Triumph healthcare Hospital)
03.2006 - 02.2008
Direct Support Professional
Bethesda Lutheran Homes & Communities
02.2006 - 02.2008
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