Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Kashia Yang

Brooklyn Park,MN

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Goodwill
Maple Grove, MN
09.2023 - 04.2024
  • Provided information about products and services available to customers.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Merchandiser

Sam's Club
Maple Grove, MN
12.2022 - 05.2023
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organized displays according to company standards and specifications.
  • Assisted customers with locating desired items within store locations.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Maintained a clean and organized work environment at all times.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2022

Some College (No Degree) -

North Hennepin Community College
Minneapolis, MN

Skills

  • Customer Service
  • Team Collaboration
  • Refunds and exchanges
  • Customer Complaint Resolution
  • Inventory Control
  • Product Merchandising
  • Merchandise Restocking
  • Cash Handling
  • Store Cleaning
  • Critical Thinking

Accomplishments

Accredited Nursing Assistance

Aiding the elderly with their daily tasks to support them in living comfortably. Assist with bathing, changing, feeding, and tending to their needs.

This Articulated College Credit program has given me a real life on the job experience in the nursing field.

Affiliations

  • Reading
  • Volleyball
  • Working out

Languages

Hmong
Limited

Timeline

Customer Service Associate

Goodwill
09.2023 - 04.2024

Merchandiser

Sam's Club
12.2022 - 05.2023

High School Diploma -

Coon Rapids High School

Some College (No Degree) -

North Hennepin Community College

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Kashia Yang