Kashif Amin
New York,NY
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager/Opening Consultant
HUSH HK
07.2021 - 07.2023
- Launched a newly designed three-story nightlife venue following extensive renovations under new ownership with gross revenue of $5M per annum.
- Managed job recruiting, employee reviews, training and schedules for 30+ employees.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager
Therapy Nightclub and Restaurant
01.2011 - 03.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
Head Bartender
No Parking Bar
04.2009 - 03.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server
Cafeteria Restaurant
01.2008 - 03.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Rooftop Server
Sushi Samba
01.2007 - 03.2009
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
Bachelor of Arts - Marketing
New York University
New York, NY01-2007
Certification
- New York Food Handlers Certification
- TIPS Certified
Timeline
General Manager/Opening Consultant
HUSH HK
07.2021 - 07.2023
General Manager
Therapy Nightclub and Restaurant
01.2011 - 03.2020
Head Bartender
No Parking Bar
04.2009 - 03.2011
Server
Cafeteria Restaurant
01.2008 - 03.2009
Rooftop Server
Sushi Samba
01.2007 - 03.2009
Bachelor of Arts - Marketing
New York University
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