Kashif White

• Senior Business Banker with over a decade of experience driving commercial revenue growth and cultivating long-term, profitable banking relationships. Expertise in providing strategic financial guidance to small and middle-market businesses, including complex credit structuring, treasury management, and capital planning. A proven performer in originating and underwriting C&I loans, managing a multi-million dollar portfolio, and consistently exceeding sales goals through a consultative, client-focused approach.

Serve as the primary point of contact for commercial clients, providing expert-level support and troubleshooting for a diverse portfolio of financial services and transactions.

· Analyze and resolve complex client concerns, delivering step-by-step guidance on new service implementations to ensure seamless adoption and client confidence.

· Identify systemic issues and collaborate with internal partners to develop solutions, directly improving the overall client experience and reducing future inquiries.

· Manage and prioritize a daily case-load for a team of [Number] members during absences, ensuring continuity of service and timely resolution of all client issues.

· Consistently recognized by service partners and management for exceptional client service and professional problem-resolution.

• Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.

0000

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Provided exceptional customer support, leading to increased client retention and loyalty.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Played a critical role in retaining valuable customers through proactive relationship management efforts.

Led sales and service initiatives, consistently ranking as a top performer in client acquisition, product penetration, and customer satisfaction.

· Conducted comprehensive financial reviews to analyze client needs, identify cross-selling opportunities, and recommend tailored solutions for deposits, credit, and investment products.

· Played a key role in the branch exceeding its annual sales goals and receiving company awards, directly contributing to a [mention specific percentage if possible, e.g., 15%] increase in branch sales.

· Managed and grew a portfolio of high-value client relationships, ensuring loyalty through ongoing engagement and strategic advice.

· Ensured strict adherence to all banking regulations and compliance standards during client interactions and account maintenance.

Consulted with clients to assess financial goals and recommend suitable product solutions, maintaining a daily average of 3 new account openings daily, exceeding the target of [mention target if known, e.g., 8].

· Built strong, enduring relationships with clients through personalized service and consistent follow-up, resulting in a high client retention rate.

· Partnered proactively with teller line staff to identify client needs and refer opportunities, fostering a collaborative sales environment and ensuring all customer concerns were addressed.

· Managed all functions for account sales, servicing, and maintenance.

• Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
• Trained new support representatives, ensuring a consistent level of service quality across the team.
• Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
• Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.