Kashif Ullah Khan Mohammed
Chicago,IL
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Haady Solutions
Hyderabad, Telangana State
11.2017 - 06.2020
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Created reports on customer complaints and feedback for management review.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Provided training and guidance to junior staff members as needed.
- Performed regular maintenance checks on customers' systems.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Supported customers with online billing, access and account issues.
Education
MSITM - Information Technology Management
Campbellsville University
Campbellsville, KY12-2023
Skills
- Technical Consulting
- Technical Troubleshooting
- Customer Support
- Network design
- Network Security
- IT service management
Certification
CCNA
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Timeline
Technical Support Representative
Haady Solutions
11.2017 - 06.2020
MSITM - Information Technology Management
Campbellsville University
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