Summary
Overview
Work History
Education
Skills
Work Authorization
Languages
Personal Information
Languages
Timeline
Generic
Kashika Rana

Kashika Rana

Summary

Customer-focused hospitality professional with a Bachelor's degree in Hospitality & Hotel Administration and over five years of experience delivering exceptional service across hospitality, aviation, customer experience, and event coordination. Recognized for building positive client relationships, resolving concerns professionally, and providing outstanding service in fast-paced, multicultural environments. Adaptable, organized, and committed to creating exceptional customer experiences while supporting business goals.trong background in delivering exceptional guest service across aviation and luxury hotel sectors. Demonstrates reliability and adaptability in fast-paced environments while effectively addressing customer needs to enhance satisfaction and retention.

Overview

4
4
Languages
12
12
years of professional experience

Work History

Family Relocation & Career Pause

-
Oslo, Norway
04.2021 - Current
  • Relocated internationally from India to Norway due to my spouse's diplomatic assignment.
  • Focused on raising a young family while adapting to a new country and multicultural environment.
  • Strengthened organization, adaptability, time management, and cross-cultural communication skills.
  • Now prepared and motivated to re-enter the workforce.

Customer Experience Executive

SpiceJet Ltd.
New Delhi, India
04.2020 - 05.2021
  • Resolved customer inquiries via phone and email, enhancing response times and service quality.
  • Identified and addressed customer needs to drive satisfaction and foster retention.
  • Handled customer inquiries through phone and email channels efficiently.
  • Assisted passengers with booking changes and travel arrangements promptly.
  • Resolved customer complaints by providing effective solutions and support.

Flight Attendant

SpiceJet Ltd.
New Delhi, India
05.2018 - 03.2020
  • Maintained safety, cleanliness, and service standards throughout flights
  • Delivered high-quality customer service to international passengers
  • Resolved customer requests and problems efficiently under pressure
  • Managed conflicts calmly during service interactions, supporting passengers in emergencies
  • Worked as part of a multicultural team in fast-paced environments

Event Sales Coordinator

Hyatt Regency
Delhi, India
09.2016 - 02.2018
  • Developed event schedules and coordinated logistics to ensure seamless execution of diverse occasions
  • Handling conferences, board meetings, gala dinners, workshops and training sessions
  • Resolved guest complaints to enhance visitor experience and ensure overall satisfaction

Industrial Trainee

The Oberoi
New Delhi, India
06.2014 - 10.2014
  • Gained hands-on experience across multiple departments in a 5-star hotel, enhancing customer service skills and operational knowledge.
  • Assisted in daily operations of luxury hotel services and guest relations.
  • Collaborated with staff to maintain high standards of cleanliness and presentation.
  • Supported team members during peak service hours to ensure guest satisfaction.

Education

B.Sc. - Hospitality & Hotel Administration

Delhi Institute of Hotel Management and Catering Technology
New Delhi
06-2016

Skills

  • Guest relations
  • Customer Service
  • Client experience
  • Administrative Support
  • Event coordination
  • Conflict resolution
  • Communication
  • Team Collaboration
  • Cross-Cultural Communication
  • Time Management
  • Organization
  • Multitasking
  • Attention to Detail
  • Upselling
  • Relationship Building
  • Product upselling
  • Cleanliness standards
  • Adaptability and quick learning

Work Authorization

Authorized to work in the United States as the spouse of a Mexican diplomat. Eligible to obtain an Employment Authorization Document (EAD) through the U.S. Department of State upon receiving a job offer. Employer sponsorship is not required.

Languages

Fluent, Native, Fluent, Fluent, Basic

Personal Information

Nationality: Indian

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Urdu
Professional

Timeline

Family Relocation & Career Pause

-
04.2021 - Current

Customer Experience Executive

SpiceJet Ltd.
04.2020 - 05.2021

Flight Attendant

SpiceJet Ltd.
05.2018 - 03.2020

Event Sales Coordinator

Hyatt Regency
09.2016 - 02.2018

Industrial Trainee

The Oberoi
06.2014 - 10.2014

B.Sc. - Hospitality & Hotel Administration

Delhi Institute of Hotel Management and Catering Technology
Kashika Rana