Kashina Johns
Dade City,CT
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
year of professional experience
Work History
Dunkin Crewmember
Dunkin Donuts & Baskin Robbins
Simsbury, CT
05.2024 - 08.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
Server
Chili's Restaurant
Simsbury, CT
05.2023 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
High School Diploma -
Simsbury High School
Simsbury, CT06-2022
Some College (No Degree) - Criminal Justice
Saint Leo University
Saint Leo, FLSkills
- Customer Service
- Beverage Preparation
- Customer Engagement
- Safe Food Handling
- Drive-Thru Operations
- Menu Memorization
- Health Code Compliance
- Problem-Solving
- Time Management
- Positive Company Representation
- Integrity and Honesty
- Housekeeping
- Verbal and written communication
- Cleaning
- Flexible Schedule
- Safety
- Teamwork and Collaboration
Timeline
Dunkin Crewmember
Dunkin Donuts & Baskin Robbins
05.2024 - 08.2024
Server
Chili's Restaurant
05.2023 - 08.2023
High School Diploma -
Simsbury High School
Some College (No Degree) - Criminal Justice
Saint Leo University
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