Friendly and enthusiastic general manager with 7years of specialization in Charley's grilled subs. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
11
11
years of professional experience
Work History
General Manager
Charley's grilled subs
San Antonio, TX
02.2013 - 01.2020
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, trained and empowered employees to achieve key performance indicators.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Recruited, interviewed and hired qualified staff for open positions.
Delegated work to staff, setting priorities and goals.
Armed Security Officer
Smith Protective Services Inc.
San Antonio, TX
01.2020 - 01.2023
Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
Monitored building access and identified all officials and employees before authorizing entrance.
Maintained order and safety while providing customer service and information to facility visitors.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Patrolled large commercial facility on irregular schedule to look for suspicious activities.
Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Identified suspicious activity to determine appropriate response.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Maintained high levels of alertness throughout shifts.
Provided friendly and professional assistance to employees, visitors and customers.
Explained security protocols to employees and guests to promote readiness for emergency situations
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Escorted individuals requiring personal protection to provide safe transport to specified locations.
Security Officer
Texas Solution Security and Patrol
San Antonio, TX
01.2023 - Current
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Confirmed visitor identification prior to granting entry into the building.
Maintained accurate logs of all security related activities.
Assisted in the development and implementation of security policies and procedures.
Provided escorts for visitors as needed throughout the facility.
Performed first aid and CPR when necessary during emergency situations.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Assisted with crowd control during large events held at the facility.