KASHIRA MILHOUSE
ATLANTA,GA
Summary
I am an enthusiastic and reliable food service professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Restaurant Food Server
T's Brunch Bar
12.2023 - 06.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Flambeaux's
05.2012 - 01.2015
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Responded to guest inquiries and requests promptly and courteously.
Host/Server
Houston's (Lenox)
01.2009 - 04.2012
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated warm relationships with regular customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate of Arts - Music Production
Atlanta Metropolitan State College
Atlanta, GAHigh School Diploma -
Dekalb School of The Performiong Arts
Atlanta, GA05-2004
Skills
- Wine pairing
- Reservation management
- Food safety practices
- Handling complaints
- Food allergy awareness
- Personal hygiene
- Point of sale systems
- Hostess support
- Order delivery practices
- Daily specials memorization
- Guest engagement
- Table setting knowledge
Timeline
Restaurant Food Server
T's Brunch Bar
12.2023 - 06.2024
Server
Flambeaux's
05.2012 - 01.2015
Host/Server
Houston's (Lenox)
01.2009 - 04.2012
Associate of Arts - Music Production
Atlanta Metropolitan State College
High School Diploma -
Dekalb School of The Performiong Arts
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