Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kashish Sherwal

New Delhi,Delhi

Summary

Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader Operations

Teleperformance
05.2022 - Current
  • Manage and Supervise team og 18-22 associates for US client for there customer service and sales.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Daily Game Plan for BQ agents
  • Need to maintain sales compliance as per client quality Parameter
  • Accurately complete daily task assigned by Manager/Senior Manager.
  • Daily Coaching and feedback for BQ for continuous improvement

Senior Customer Service Representative

Teleperformance
02.2021 - 05.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.

Event Manager

Freelancer
07.2019 - 02.2021
  • Working as Freelancer event manager coordinating with biggest Delhi Event Management Team
  • Managed and motivated employees to be productive and engaged in work.
  • Directly coordination with set of event management team to get the task completed

Education

Bachelor's of Commerce - Business Administration

University Of Delhi
New Delhi
05.2019

12th - Commerce

SKV
New Delhi
04.2016

Skills

  • Customer Service Excellence
  • Sales Quota Achievement
  • Time Management
  • Customer service
  • KPI Analysis

Accomplishments

  • Best Team Leader for Q4 2022 and Q1 for 2023
  • Highest Sales Team Leader across campaign
  • Recognition as best supervisor for overall Half Yearly in 2022
  • Best support across all LOBs in April and May 2023


Certification

  • JUMP Certified

Timeline

Team Leader Operations

Teleperformance
05.2022 - Current

Senior Customer Service Representative

Teleperformance
02.2021 - 05.2022

Event Manager

Freelancer
07.2019 - 02.2021

Bachelor's of Commerce - Business Administration

University Of Delhi

12th - Commerce

SKV

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Kashish Sherwal