Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kashmir Flores

Operations & HR
Spanaway,WA

Summary

Located in Spanaway, Washington. Motivated, detail oriented operations and HR professional with a history of implementing payroll, garnishments, employee benefits, scheduling and business administration in fast paced and start up environments.

Overview

7
7
years of professional experience
13
13
years of post-secondary education
2
2
Certifications

Work History

Office Manager (Operations & HR )

The Law Office of Xochitl A. Ambriz
12.2024 - 03.2025


  • Manage both accounts receivable and payable with meticulous attention to detail, ensuring that all financial transactions are accurately tracked, documented, and processed in a timely manner to maintain a balanced financial record
  • Proactively monitor overdue invoices, address low trust balances, and implement strategies to maintain positive client accounts, ensuring that financial obligations are met and any potential discrepancies are resolved swiftly.
  • Conduct regular deposit runs into the company account, ensuring that all incoming client payments are accurately deposited and recorded, maintaining financial integrity within the organization.
  • Meet with clients to review the status of their accounts, discuss available funds, and provide clear guidance on the next steps, ensuring clients are fully informed and involved in the financial aspects of their cases.
  • Conclude client cases upon final review and approval by the attorney, and process refunds for any remaining balances in accordance with company policies.
  • Allocate funds across various tracks, including document drafting, mediations, and other related processes, ensuring proper financial management throughout.
  • Manage and oversee the financial aspects of over 250 cases, carefully tracking and monitoring monetary flows throughout each stage of the case process to ensure accuracy and compliance
  • Collaborate as a team to manage and complete multiple tasks assigned daily in MyCase, ensuring the system remains organized and up to date for efficient workflow
  • Creating processes and procedures to promote efficiency within the office. For example Gant charts with Google Sheets so the team can track their daily, monthly and yearly progress for budget management purposes.


Human Resource Manager

HHC Logistics
02.2023 - 10.2023
  • Utilized expertise in ADP and Paycom to efficiently process payroll for over 100 employees, ensuring a high degree of accuracy in compensation, deductions, and tax calculations, while maintaining compliance with all applicable regulations.
  • Managed complex payroll components, including wage garnishments, benefit deductions, and payroll taxes, ensuring all were processed correctly and in compliance with legal requirements, while minimizing errors.
  • Collaborated with the logistics manager to strategically plan up to 50 daily delivery routes, optimizing employee assignments and ensuring operational efficiency.
  • Oversaw the completion of company delivery routes by scheduling employees, making adjustments for call-outs, and managing time-off requests to ensure smooth and timely service delivery.
  • Led the onboarding process for new employees, handling all aspects from offer letters, I-9 verification, background checks, W-4 forms, to benefit elections, ensuring a seamless and compliant transition for each new hire.
  • Actively participated in company-wide planning efforts, including staffing projections, resource allocation, and employee evaluations, contributing to the strategic growth and performance of the organization.

Human Resources and Operations Manager

Rainier Express Delivery
09.2021 - 02.2023
  • Managed payroll processing for over 100 employees using ADP and Paycom, ensuring exceptional accuracy in pay calculations, tax withholdings, and compliance with relevant regulations.
  • Oversaw the administration of wage garnishments, benefit deductions, and payroll taxes through ADP and Paycom, ensuring all adjustments were processed correctly and in line with legal requirements.
  • Worked closely with the logistics manager to coordinate and schedule up to 50 daily delivery routes, utilizing ADP and Paycom to ensure proper staffing and efficient route planning.
  • Ensured smooth execution of company delivery operations by scheduling employees, addressing call-outs, and approving time-off requests, maintaining operational efficiency and accurate payroll records.
  • Led the onboarding process for new hires, utilizing ADP and Paycom to manage offer letters, I-9 verifications, background checks, W-4 submissions, and benefit elections, ensuring a seamless and compliant transition for each employee.
  • Contributed to company strategic initiatives by analyzing ADP and Paycom data to assist with staffing forecasts, resource management, and employee evaluations, supporting the company’s growth and operational planning.

Operations Manager

Pinnacle Delivery Service
01.2020 - 09.2021
  • Played a pivotal role in the company’s development, helping expand the team from just 7 employees to a fully operational workforce, while assisting with various administrative tasks crucial to scaling the business.
  • Trained new drivers on Amazon policies and procedures, ensuring they adhered to company standards for safety, efficiency, and customer service.
  • Provided ongoing support to drivers, offering expert advice and troubleshooting assistance for on-road issues, ensuring smooth operations and minimizing disruptions.
  • Managed key administrative accounts, including the phone contract, company safety software, and gas card accounts, ensuring proper management and alignment with operational goals.
  • Led the recruitment and hiring process for new drivers, conducting interviews and assessments to build a qualified and efficient team.
  • Managed the termination process for low-performing drivers, conducting performance reviews and ensuring decisions were made in line with company goals and standards.
  • Oversaw fleet management operations, ensuring vehicle maintenance was up to date, schedules were adhered to, and operational costs were efficiently managed.
  • Administered payroll using ADP and Paycom, ensuring accurate processing of employee compensation, timecards, benefits, and deductions, while maintaining strict compliance with all applicable regulations.
  • Supported administrative functions related to payroll and benefits, assisting employees with enrollments, changes, and general inquiries, and ensuring seamless operation of the payroll system.

Payroll Specialist

ADP
01.2018 - 01.2020
  • Provided support to clients with payroll processing and timecard management, ensuring accurate entries and timely issue resolution.
  • Assisted employees with benefit enrollment, guiding them through plan options and ensuring a smooth enrollment process.
  • Helped clients navigate the ADP website, offering guidance on system features and granting appropriate permissions to managers, owners, and employees to facilitate efficient access and operations.

Education

High School -

Canutillo High School

Associate of Arts -

El Paso Community College
El Paso, TX
05.2001 -

Skills

  • Front Office Operations
  • ADP - Paycom - Gusto - Quickbooks
  • Skilled in Microsoft 365 Applications
  • Administrative Management
  • Human resources experience
  • Project Coordination
  • Proficient in Various Payroll Software
  • Workforce Development
  • Talent Acquisition & Management
  • Detail-Oriented Data Management
  • Team Leadership

Certification

Human Resources Professional

Timeline

Office Manager (Operations & HR )

The Law Office of Xochitl A. Ambriz
12.2024 - 03.2025

Human Resource Manager

HHC Logistics
02.2023 - 10.2023

Human Resources and Operations Manager

Rainier Express Delivery
09.2021 - 02.2023

Operations Manager

Pinnacle Delivery Service
01.2020 - 09.2021

Payroll Specialist

ADP
01.2018 - 01.2020

Associate of Arts -

El Paso Community College
05.2001 -

High School -

Canutillo High School

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Kashmir FloresOperations & HR