Kashod Jordan
Chesapeake,VA
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced working environment. Works effectively as part of a team to achieve personal and business goals. Recognized for exceptional handling of escalated customer support issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopping Assistant
Walmart
Chesapeake, VA
12.2023 - Current
- Managed customer inquiries about technical difficulties during online ordering.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Responded promptly to inquiries from customers regarding their online grocery orders.
Intern
Arts Of The Albemarle
Elizabeth City, NC
02.2022 - 05.2024
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Cashier
Hardee's Restaurant
Elizabeth City, NC
02.2022 - 01.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Computer Science
Elizabeth City State University
Elizabeth City, NC05-2028
High School Diploma -
Northeast Academy for Aerospace and Advanced Tech
Elizabeth City, NC05-2023
Skills
- Customer Engagement
- Complaint resolution
- Data entry proficiency
- Planning and Organization
- Customer Service
- Documentation And Reporting
- Attention to Detail
- Upbeat and Outgoing Attitude
- Budget Management
- Proficiency in Technology
- Conflict Resolution/ Problem solving
- Accurate money handling
- Heavy lifting
- Purchase recommendations
- Delivery organization
- Product expertise
Certification
- Safety CPT 4.0 Certficate (Jan 20,2023)
References
References available upon request.
Timeline
Personal Shopping Assistant
Walmart
12.2023 - Current
Intern
Arts Of The Albemarle
02.2022 - 05.2024
Cashier
Hardee's Restaurant
02.2022 - 01.2023
Bachelor of Science - Computer Science
Elizabeth City State University
High School Diploma -
Northeast Academy for Aerospace and Advanced Tech
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