Kashundria Salone

Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Train and developed the new employees.

• Enhanced client satisfaction by promptly addressing concerns and providing
• Developed training materials to ensure consistent service quality across the Client Care team.
• Managed escalated calls, resolving complex issues and maintaining high levels of client satisfaction.
• Oversaw daily operations of the Client Care team, ensuring timely and accurate support for clients.
• Schedule for the employees.
• Recruiting new clients.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.