Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Receptionist / ConciergeCorrectional OfficerWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Baltimore, MD, US
Open to relocation: Yes
Open To Work
Kashya Conyers
Baltimore,MD
Work Preference
Summary
Dedicated and personable Administrative Support Specialist with over three years of customer service and front desk experience. Recognized for exceptional organizational skills, strong communication abilities, and a proactive approach to problem-solving. Skilled in managing diverse responsibilities with professionalism, adaptability, and a positive attitude. Eager to contribute reliability, enthusiasm, and commitment to a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Receptionist / Concierge
Bozzuto Company
Baltimore, MD
12.2022 - 08.2025
- Proactively resolve resident and prospect concerns with professionalism and care
- Plan and execute engaging community events to enhance resident satisfaction
- Cultivate positive online reviews through high-quality customer service
- Provide timely assistance to residents and prospects with a solutions-focused approach
- Maintain meticulous organization of front desk operations and facility resources
- Create exceptional first impressions and foster long-term positive relationships
- Create flyers and posters for community through Canva
- Implemented office supply inventory management, reducing costs through effective procurement strategies.
- Trained new and temp staff on reception protocols, enhancing team productivity and customer service standards.
- Greeted incoming prospects, vendors and current residents professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Conduct property walks and complete Leonardo
- Schedule social media posts through Reputation
Correctional Officer
Baltimore County Department of Corrections
04.2018 - 09.2022
- Maintained detailed and accurate records of visitor requests and incoming calls
- Received deliveries, sorted incoming mail, and distributed correspondence efficiently
- Enforced security protocols by monitoring log books and issuing visitor badges
- Applied extensive training in crisis prevention and intervention techniques
- Maintained calmness and professionalism in high-stress and challenging situations
- Conducted thorough facility inspections to ensure compliance with safety and security standards
- Developed conflict resolution strategies, effectively de-escalating tense situations among inmates.
- Collaborated with healthcare personnel to address inmate medical needs promptly and efficiently.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Education
High School Diploma - undefined
New Spiritual Hope Academy
05.2015
Skills
Front Desk & Administrative Support
Organization & Time Management
Communication (Verbal & Written)
Problem Solving
Conflict Resolution
Proficient with Canva
Proficient with Yardi
Event Coordination
Security & Compliance Awareness
Timeline
Receptionist / Concierge
Bozzuto Company
12.2022 - 08.2025
Correctional Officer
Baltimore County Department of Corrections
04.2018 - 09.2022
High School Diploma - undefined
New Spiritual Hope Academy