Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Kasi Long

Staunton,VA
Kasi Long

Summary

Sales professional skilled in driving revenue growth and optimizing sales strategies. Proven track record in team leadership, fostering collaboration, and adapting to evolving market needs. Strong expertise in building client relationships, negotiating deals, and exceeding targets. Reliable and results-focused with ability to inspire and guide teams to achieve success.

Overview

15
years of professional experience

Work History

Jenzabar

New Business Development Representative
03.2024 - 09.2024

Job overview


  • Generated $750,000 in annual revenue, exceeding the target by 25% through effective lead nurturing and closing.
  • Booked 120+ product demos in a single quarter, surpassing the quarterly goal 90 demos.
  • Identified and qualified potential leads through proactive outreach and cold calling.
  • Coordinated closely with internal stakeholders to ensure smooth handoff of new accounts to account management teams upon deal closure.
  • Managed and nurtured leads through the sales pipeline to convert prospects into qualified opportunities.
  • Utilized CRM software to track and maintain accurate records of all sales activities and customer interactions.

CFA Institute

Global Client Services Representative
05.2020 - 03.2024

Job overview

  • Reduced average handling time (AHT) by 26%, from 6.5 minutes to 4.8 minutes, through process improvements while maintaining high-quality service.
  • Achieved a 98% resolution rate for critical issues within a 24-hour timeframe by prioritizing and collaborating with cross-functional teams.
  • Improved FCR rate to 92%, exceeding the 90% target, by leveraging a robust knowledge base and strong problem-solving skills.
  • Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
  • Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.

WorldStrides

Production and Inventory Planner
11.2018 - 04.2020

Job overview

  • Increased inventory accuracy from 88% to 98% by implementing a cycle counting program and automating inventory tracking systems.
  • Optimized storage space utilization with thoughtful planning and layout adjustments, maximizing warehouse efficiency.
  • Lowered production lead times by 15% through better workflow organization and improved communication between departments.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Successfully led the implementation of an ERP system, resulting in a 30% improvement in production planning and real-time inventory tracking.
  • Increased team efficiency by 22% by introducing cross-training programs and fostering a collaborative work environment.

WorldStrides

Marketing Coordinator
04.2015 - 11.2018

Job overview

  • Increased brand awareness by 30% through the successful implementation of multi-channel marketing campaigns, including email, social media, and PPC ads.
  • Reduced content production timelines by 20% by implementing an editorial calendar and collaborating closely with the creative team.
  • Increased lead generation by 35% through well-targeted email marketing campaigns and downloadable resources, such as whitepapers and guides.
    Improved website traffic by 45% and decreased bounce rates by 15% by optimizing SEO, and producing high-quality content.
  • Coordinated trade shows and webinars, contributing to a 25% increase in qualified leads.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Answered general marketing department inquiries by email, phone, and mail.

nTelos

Inside Sales Leader
09.2009 - 06.2015

Job overview

  • Led a team to consistently exceed monthly sales goals by 30%, contributing over $1M in additional revenue within one year.
  • Increased lead-to-sale conversion rate by 20% through tailored sales scripts, targeted product education, and enhanced CRM usage.
  • Improved retention rates from 75% to 90% by implementing a loyalty rewards program and providing exceptional post-sale support.
  • Reduced onboarding time for new hires by 40% by creating comprehensive training materials and a mentorship program.
  • Boosted productivity by 25% through performance incentives, ongoing sales training, and regular feedback sessions.
  • Increased customer satisfaction (CSAT) scores by 18% by introducing a follow-up protocol to ensure issue resolution and satisfaction post-purchase.


Education

Mary Baldwin University
Staunton, VA

B.A. from Business Administration
05.2002

Skills

  • Relationship building
  • Sales team training
  • Goals and performance
  • Visionary leadership
  • Proficient in Microsoft products
  • Performance management
  • KPI tracking and analysis
  • Client relationship management
  • New business development
  • Verbal and written communication
  • CRM software
  • Salesforce
Availability
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Timeline

New Business Development Representative

Jenzabar
03.2024 - 09.2024

Global Client Services Representative

CFA Institute
05.2020 - 03.2024

Production and Inventory Planner

WorldStrides
11.2018 - 04.2020

Marketing Coordinator

WorldStrides
04.2015 - 11.2018

Inside Sales Leader

nTelos
09.2009 - 06.2015

Mary Baldwin University

B.A. from Business Administration

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Kasi Long