Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasi Sisson

Manager
Blaine,MN

Summary

Dynamic leader with a proven track record at Best Buy, excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Expert in customer relationship management and strategic planning, driving business development and performance improvement. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

5
5
years of professional experience

Work History

General Manager

Best Buy
08.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Upheld company policies and implemented standards fairly.
  • Planned and executed engaging retail training sessions and other Micro Market-based educational events.

Experience Manager

Best Buy
10.2021 - 08.2023
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Managed escalated customer issues promptly, ensuring timely resolutions, and maintaining positive relationships.
  • Organized trainings for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Increased employee retention
  • Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to enhance customer experience.

Mobile Supervisor

Best Buy
06.2019 - 10.2021
  • Led successful product launches, ensuring timely delivery and high-quality services to customers.
  • Enhanced customer satisfaction by effectively managing mobile services and support.
  • Evaluated market trends to inform strategic decision-making regarding mobile products and services offerings.
  • Developed comprehensive training programs, equipping staff with necessary skills to excel in their roles as Mobile Supervisors.
  • Maintained up-to-date knowledge of industry trends, competitor analysis, and new innovations in mobile technology to inform future business strategies.
  • Coordinated events promoting mobile products, increasing brand awareness and driving sales growth.
  • Delivered exceptional customer experiences by proactively addressing concerns and providing tailored solutions.

Education

Bachelor of Science - Human Resources

Metropolitan State University
Saint Paul, MN
05.2001 -

Associate of Science - Information Technology

Anoka Ramsey Community College
Anoka, MN
05.2001 -

Skills

Operations Management

Timeline

General Manager

Best Buy
08.2024 - Current

Experience Manager

Best Buy
10.2021 - 08.2023

Mobile Supervisor

Best Buy
06.2019 - 10.2021

Bachelor of Science - Human Resources

Metropolitan State University
05.2001 -

Associate of Science - Information Technology

Anoka Ramsey Community College
05.2001 -

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