Kasia Leone
Cromwell ,CT
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
Work History
Branch Manager
Corporate America Family Credit Union
Bristol, CT
03.2017 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified and capitalized on community business opportunities with effective networking.
- Developed prospects for new loans though weekly cold calling.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Protected company assets with strategic risk management approaches.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Teller Supervisor/Business Development Associate
Hartford Municipal Employees Federal Credit Union
Hartford, CT
05.2015 - 01.2017
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Researched, analyzed and projected market data for potential markets.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Customer Service Representative
First Niagara
East Hartford, CT
01.2014 - 04.2015
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved customer conflicts to maintain relationship
- Engaged customers in person and over phone to answer questions and address complaints.
- Followed up with customers regularly via phone and email to obtain loan payments.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
High School Diploma -
Economic High School
PolandSkills
- Sales and Risk Management
- Emotional intelligence and empathy
- Proactive and Focused
- Staff Recruitment and Hiring
- Interviewing, Hiring and Performance Review
- Coaching, Mentoring and Cross-Selling and Upselling
- Attention to Detail
- Lender Relationships
- Strong team - builder
- Computer Intelligence
- Critical thinking
- Strong work ethics
Accomplishments
- Grew new accounts
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
Languages
Polish
Native or Bilingual
Timeline
Branch Manager
Corporate America Family Credit Union
03.2017 - Current
Teller Supervisor/Business Development Associate
Hartford Municipal Employees Federal Credit Union
05.2015 - 01.2017
Senior Customer Service Representative
First Niagara
01.2014 - 04.2015
High School Diploma -
Economic High School
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