Kasia Maldonado
Pleasantville
Summary
Dedicated Customer Service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Spirit Halloween/Spencers
08.2019 - Current
- Excel based position assisting guests with online orders, in store information regarding Spencer's/Spirit halloween
- Work side by side with warehouses and home office to assist customers with any questions/issues/complaints
- Compile logistics reporting for warehouses provided to numerous department VP's as well as directly to CEO
- Assist Ecommerce department with resolving backorder issues, Execute multiple excel based reports for department regarding customer reviews, product requests, and store based order fulfillment issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
Customer Service Specialist
The Reeds At Shelter Haven
05.2019 - Current
- Provide makeup artistry to brides/clients as needed
- False lash application, airbrush makeup available.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Professional Makeup Artist
Kasia Maldonado Beauty
11.2012 - Current
- Perform makeup artistry/hairstyling on clients
- Bridal, special occasion, face painting, light sfx
- Specializing in bridal, editorial, fashion, and event makeup.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to clients for proms, weddings, and special occasions.
Customer Service Cashier
Esthetica Salon & Spa
05.2017 - 05.2020
- Assist clients with checking out, scheduling appointments, touring customers around salon, explaining services and options, performing makeup applications, opening and closing salon daily with other staff and management
- Makeup application on clients including airbrush makeup, false lash application.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Call Center Customer Service Representative
Alpha Message Center
08.2016 - 08.2017
- Data entry, filing, typing (80 WPM).
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Specialist
The Salon at Caesars/Qua Spa
09.2014 - 10.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Senior Merchandising Manager
Daniel Mulhern Entertainment
08.2012 - 07.2014
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Developed visual merchandising plans and strategies to promote store offerings.
Education
AA - business administration
Atlantic Cape Community College
Jolie Health & Beauty Academy
2012
Skills
- Customer Service
- Effective Written and Verbal Communication
- Call Centers
- Good Communication Skills
- Customer Relationship Management
- Valid Driver's License
- Data Evaluation
- Customer Relations
- Project Management
- Conflict Mediation
- Schedule Mastery
- Complaint Reviews
- High-Volume Call Environments
Timeline
Customer Service Specialist
Spirit Halloween/Spencers
08.2019 - Current
Customer Service Specialist
The Reeds At Shelter Haven
05.2019 - Current
Customer Service Cashier
Esthetica Salon & Spa
05.2017 - 05.2020
Call Center Customer Service Representative
Alpha Message Center
08.2016 - 08.2017
Customer Service Specialist
The Salon at Caesars/Qua Spa
09.2014 - 10.2015
Professional Makeup Artist
Kasia Maldonado Beauty
11.2012 - Current
Senior Merchandising Manager
Daniel Mulhern Entertainment
08.2012 - 07.2014
AA - business administration
Atlantic Cape Community College
Jolie Health & Beauty Academy
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