Kasia Mitchell
Tampa,FL
Summary
Experienced Auto Claims & Customer Service Adjuster with a 8 -year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Balanced while attending irate customers with ease and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
GEICO
Lakeland, FL
03.2020 - 02.2024
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Researched applicable laws related to automobile accidents or losses.
- Prepared detailed reports summarizing all aspects of the claims process.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Managed multiple cases simultaneously while meeting established deadlines.
- Processed payments according to terms outlined in policy contracts.
- Attended continuing education seminars to stay abreast of changes in the field.
- Researched and verified insurance policy coverage.
- Communicate with team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Presented claims to insurance companies.
Auto Insurance Customer Service
GEICO
Lakeland, FL
03.2016 - 03.2020
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Advised customers on available coverage options that best fit their individual needs.
- Navigated computer system to look up customer information and update policies.
- Asked probing questions and offered solutions to resolve customer issues.
- Attended training and educational seminars to enhance knowledge and credentials.
- Examined automobile policies with third-party liability, accident benefits and collision benefits.
Education
High School Diploma -
Kathleen Senior Highschool
Lakeland06-2012
Skills
- Claims Handling
- Policy Interpretation
- Billing
- Claims Investigation
- Multi-line phone system
- Fraud detection knowledge
- Adaptability
- Problem-solving abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Excellent Communication
- Self Motivation
- Attention to Detail
Accomplishments
- GEICO's chairman's club
Certification
- 2-20 licenses
Timeline
Auto Claims Adjuster
GEICO
03.2020 - 02.2024
Auto Insurance Customer Service
GEICO
03.2016 - 03.2020
High School Diploma -
Kathleen Senior Highschool
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