Kasia Redden
Hewitt,TX
Summary
Accomplished ICC-certified Permit Specialist with over 25 years of administrative expertise, including significant roles at the City of Woodway and Mike Staas Services, Inc. Demonstrates exceptional proficiency in Microsoft Office and existing City computer systems, coupled with a strong ability to foster relationships across departments. Renowned for efficiently enhancing permit application processes and spearheading community service initiatives, showcasing a blend of technical acumen and interpersonal skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Plan Reviewer
City Of Woodway
04.2021 - Current
- Review permit applications and construction plans for compliance with International building codes and City ordinances prior to start of construction
- Review site development plans for compliance with International building codes and City ordinances prior to public hearings by Planning & Zoning and City Council
- Daily interaction with citizens, staff, and contractors to facilitate permitting, inspections, public works and utilities repair and maintenance, and enforcement of City ordinances
- Affiliate coordinator for Keep Texas Beautiful, which includes organization of events and composition of annual reports and award applications
- Implementation of stormwater plan and annual report for Texas Commission on Environmental Quality
- Maintain records for backflow prevention and Fats, Oils, and Greases ordinance in cooperation with City of Waco
- Provide administrative support for various boards or commissions as needed
- Provide administrative support to Director and Assistant Director of Community Services
Administrative Assistant
City Of Woodway
01.2009 - 04.2021
- Input permit applications and schedule inspections for Building Inspector
- Daily interaction with citizens, staff, and contractors to facilitate permitting, inspections, public works and utilities repair and maintenance, and enforcement of City ordinances
- Affiliate coordinator for Keep Texas Beautiful, which includes organization of events and composition of annual reports and award applications
- Maintain records for backflow prevention and Fats, Oils, and Greases ordinance in cooperation with City of Waco
- Provide administrative support for various boards or commissions as needed
- Provide administrative support to Director and Assistant Director of Community Services
Administrative Assistant
Mike Staas Services, Inc.
08.1998 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted customers in scheduling of plumbing or HVAC service calls, scheduling of bids, and payment of invoices
- Handled all after-hours phone calls and dispatching of technicians
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Implemented scanning system that allowed for more effective record-keeping
- Created Operations and Maintenance manuals for new commercial construction and major commercial remodel customers upon completion of bid
Education
Master of Arts - Military And Trauma Psychology
American Public University System
Charles Town, WV07.2026
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV12.2023
Skills
- 25 years of administrative experience, including more than 15 at City of Woodway
- Proficient in Outlook, EnerGov, InCode, and all Microsoft Office programs
- Extensive phone and in-person experience with citizens, contractors, staff, and elected officials
- Well-versed in City of Woodway Code of Ordinances, zoning requirements, local floodplain and escarpment zone
- Ability to work independently, learn quickly, and retain information
- Experienced in work with boards and commissions, including organization of agendas and preparation of minutes
- Participation in committees for organization of City events and employee activities
- Already established quality working relationships with staff in every department of City
Accomplishments
- Three-time Governor's Community Achievement Award winner, garnering beautification grant funding for City
- Integrated Fire Marshal into existing permitting and inspections system to prevent unnecessary expenditure on new software for Public Safety
Certification
- Residential Plan Review certification - International Code Council
- Permit Specialist certification - International Code Council (achieved only by obtaining both Permit Technician and Code Specialist certifications)
Timeline
Plan Reviewer
City Of Woodway
04.2021 - Current
Administrative Assistant
City Of Woodway
01.2009 - 04.2021
Administrative Assistant
Mike Staas Services, Inc.
08.1998 - 01.2009
Master of Arts - Military And Trauma Psychology
American Public University System
Bachelor of Arts - Psychology
American Public University System
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