Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Timeline
Generic

Kasidy Kirah

Miami

Summary

Dynamic hospitality professional with extensive expertise in beverage mixing, bar inventory management, and delivering exceptional customer experiences. Committed to fostering team collaboration and adaptability while consistently achieving high-quality results in fast-paced environments. Proficient in maintaining a clean and organized workspace, effectively handling high-pressure situations, and ensuring customer satisfaction. Recognized for reliability and flexibility, dedicated to creating memorable moments for patrons through outstanding service.

Overview

5
5
years of professional experience

Work History

Bartender/Server

Room Key DTLA
07.2021 - 06.2023
  • Maintains a neat and clean register area. Assists in other duties as assigned.
  • Continuous interaction with customers and fellow associates.
  • Resolve customer complaints promptly, ensuring satisfaction and repeat business.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bottle Server/Hookah Server

The GARDEN
01.2022 - 07.2022
  • Collaborated with kitchen staff to coordinate food and drink pairings for events.
  • Resolved customer complaints swiftly, fostering positive relationships and loyalty among patrons.
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.

Bartender/Hostess

Station 1640
08.2018 - 02.2022
  • Guided guests to their sections, communicated specials, and took orders. Delivered bottles and drinks to guests, ensuring a clean and organized environment in VIP areas and stations. Upsold products and provided timely bottle service. Maintained a fast-paced work ethic, effectively handling large crowds and busy events.
  • Placed liquor orders, managed stocking, and recorded inventory. Oversaw bar revenues, ensuring accurate cash handling. Developed and maintained relationships with guests and the local community by offering personalized service. Served large parties and special events efficiently and in a timely manner.
  • Provided exceptional customer service, enhancing guest satisfaction through attentiveness and responsiveness.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Bachelor of Performing Arts -

American Musical Dramatic Academy
06-2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Responsible alcohol service
  • Multilingual in Creole
  • Outstanding customer service
  • Good conversationalist

Summary of Qualifications

  • Strong customer service skills
  • Knowledge of office practices and procedures
  • Proven ability to prioritize and handle multiple tasks in a challenging environment
  • Excellent organizational and communication skills
  • Enthusiastic contributor and supporter of team goals

Timeline

Bottle Server/Hookah Server

The GARDEN
01.2022 - 07.2022

Bartender/Server

Room Key DTLA
07.2021 - 06.2023

Bartender/Hostess

Station 1640
08.2018 - 02.2022

Bachelor of Performing Arts -

American Musical Dramatic Academy

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