Kasie Allen`
Knoxville,TN
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Milk + Honey Lactation Services showcased my exceptional office management and customer service skills. Leveraging organizational prowess and clear communication, I significantly improved client relations and streamlined office operations, embodying a proactive approach to both leadership and teamwork.
Overview
13
13
years of professional experience
Work History
Office Manager
Milk + Honey Lactation Services
2021.08 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Professional Nanny
Self-Emplyed
2013.12 - 2021.01
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with families, prioritizing open communication and trust-building.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
Sales Associate
Ulta
2011.05 - 2013.12
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
CLSP Certification - Lactation
GOLD Lactation Academy
04.2024
Diploma -
Palmetto High School
Palmetto, Florida 08.2011
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Timeline
Office Manager
Milk + Honey Lactation Services
2021.08 - Current
Professional Nanny
Self-Emplyed
2013.12 - 2021.01
Sales Associate
Ulta
2011.05 - 2013.12
CLSP Certification - Lactation
GOLD Lactation Academy
Diploma -
Palmetto High School
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