Kasie Andreini
Beaumont,TX
Summary
Highly motivated and dedicated customer service professional with over 20 years of experience in delivering exceptional service and fostering strong client relationships. Proven track record of resolving customer issues efficiently, enhancing customer satisfaction, and contributing to team success. Adept at utilizing excellent communication and problem-solving skills to exceed customer expectations. Seeking to leverage extensive experience and expertise in a challenging role that offers opportunities for growth and professional development
Overview
8
8
years of professional experience
Work History
Store Manager
Circle K
Lake Charles, LA
02.2021 - 03.2023
- Resolved customer complaints in a timely manner..
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Prepared daily reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Manager
ShopRite
Sulphur, LA
01.2018 - 01.2021
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
Bookkeeping and Accounting
Chase Worldwide
Los Angeles, CA
01.2015 - 12.2019
- Performed bookkeeping and accounting consulting services.
- Oversaw daily performance of bookkeeping and accounting department.
- Developed, implemented, and maintained accounting systems to ensure accuracy of financial information.
- Performed basic bookkeeping tasks such as reconciling accounts payable and receivable balances or entering transactions into accounting system.
- Entered purchase and sales contracts into accounting system and updated pricing details.
- Prepared journal entries, reconciliations, and other basic accounting tasks as needed.
- Maintaining accurate records of cash transactions in accordance with accounting policies and procedures.
- Assessed the adequacy of accounting systems and procedures used by clients.
Education
Associate of Arts - Media Studies
Northern Illinois University
Dekalb, IL05-2010
Cosmetology - Cosmetology
Hair Professional Career College
DeKalb, IL08-2006
High School Diploma -
Indian Creek High School
Shabbona, IL06-2005
Skills
- Loss Prevention
- Payroll Management
- Talent Recruitment
- Operational budgeting
- Promotional planning
- Store Merchandising
- Supply Ordering
- Store operations oversight
- Budget Administration
- POS Systems
- Customer Service Management
- Employee Training
- Work Planning and Prioritization
- Relationship building and management
Timeline
Store Manager
Circle K
02.2021 - 03.2023
Assistant Manager
ShopRite
01.2018 - 01.2021
Bookkeeping and Accounting
Chase Worldwide
01.2015 - 12.2019
Associate of Arts - Media Studies
Northern Illinois University
Cosmetology - Cosmetology
Hair Professional Career College
High School Diploma -
Indian Creek High School
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