Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
22
22
years of professional experience
Work History
Finance Manager/ Office Manager
Castle Keep Property Management
Middletown, RI
11.2015 - 11.2024
Generated monthly financial reports and presented them to board members.
Processed a high volume of invoices daily, utilizing accounts payable software for accurate record keeping.
Maintained organized records of all payments, including disbursements, invoices, and expenses.
Resolved payment discrepancies by communicating with vendors.
Paid vendors with company funds by confirming accurate checks, and scheduling payments.
Managed daily banking activities such as deposits, transfers, ACH payments, and wire transfers.
Identified overdue accounts and determined appropriate actions to recover funds in a timely manner.
Trained new employees on accounts receivable processes and procedures.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Server
Coddington Brewing Company
Middletown, RI
04.2007 - 11.2016
Assist customers in person and via telephone and enter orders into computer systems
Assist customers in selection, product inquiries and order customization requests
Computer knowledge including Microsoft office, Aloha Point of Sale Computer System, Database purchase orders
Training and onboarding of new hires in all aspects of daily work function
Lead Food and Beverage Trainer
Marriott International
Charlotte, NC
09.2005 - 03.2007
Maintain Marriott's high standards of customer service
Trained all new food service personnel in how to greet customers, take orders, enter into computers systems, effective selling techniques, and upselling
Responsible for closing out the money for each server at the end of the shift and dropping the money to accounting
Worked with and trained many different people from around the world as part of 'Marriott International's Voyage Global Leadership Development Program'
Reservations and Front Desk Attendant
Newport Yachting Center
Newport, RI
04.2003 - 08.2005
Answered an average of over 50 phone calls daily
Assisted customers with inquiries, solving problems, and providing product information
Described products to customers and accurately explained details and care of merchandise
Dealt with reservations and large sales over the phone and in person
Maintained a database of return customers and VIP to meet and exceed expectations upon return visits