Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kasie Thrash

Alabaster,AL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Solutions Representative

Central State Bank
05.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized solutions for each customer inquiry, demonstrating empathy and understanding while adhering to company guidelines.
  • Demonstrated adaptability through continuous learning of new systems and processes in a fast-paced environment, ensuring seamless integration into daily workflow.
  • Reduced customer complaints through proactive identification of potential issues and prompt resolution of concerns.
  • Improved team morale by actively participating in team-building activities and offering constructive feedback during meetings.
  • Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
  • Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
  • Assisted in training new Customer Solutions Representatives, sharing best practices for effective communication and problem-solving skills.
  • Escalated customer issues to management for appropriate action to be taken.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Staffing Specialist

Surge Staffing
01.2024 - 05.2024
  • Mentored junior recruiters, sharing industry expertise and guiding them towards successful career paths within the agency.
  • Developed and maintained a strong candidate pipeline, ensuring a steady flow of qualified applicants available for future opportunities.
  • Managed a diverse portfolio of temporary and permanent job opportunities, successfully filling vacancies within tight deadlines.
  • Managed a large database of qualified professionals, efficiently matching their skills to suitable job openings in real-time when needed.
  • Delivered exceptional customer service to both clients and candidates alike, consistently exceeding expectations in challenging situations.
  • Maintained detailed records of all placements made, providing useful data for future decision-making processes.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Assistant Manager

Mariner Finance
10.2020 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Center Manager

Advance America Cash Advance
08.2015 - 10.2020
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.

Team Lead Sales Associate

Dollar General
02.2015 - 08.2015
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Delivered excellent customer service for repeat business and referrals.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Assistant Manager

Dollar Tree
03.2012 - 01.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Sales Associate

Walmart
03.2010 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

GED -

Springville High School

Skills

  • Organization
  • Collections management
  • Customer service
  • Problem-solving skills
  • Time management
  • Inbound call management
  • Call center operations
  • Multitasking
  • Reliability
  • Computer skills
  • Customer service excellence
  • Money handling
  • Decision-making
  • Teamwork skills
  • Microsoft office

Certification

  • Certified Notary Public
  • leadership training certifications

Timeline

Customer Solutions Representative

Central State Bank
05.2024 - Current

Staffing Specialist

Surge Staffing
01.2024 - 05.2024

Assistant Manager

Mariner Finance
10.2020 - 01.2024

Center Manager

Advance America Cash Advance
08.2015 - 10.2020

Team Lead Sales Associate

Dollar General
02.2015 - 08.2015

Assistant Manager

Dollar Tree
03.2012 - 01.2015

Sales Associate

Walmart
03.2010 - 01.2015

GED -

Springville High School

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Kasie Thrash