Kasie Wilkerson

Verified insurance and communicated coverage to staff and patients.

• Managed a high volume of inbound calls , promptly resolving issues while providing accurate information on policies and procedures, first point of contact.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
• Obtained prior authorizations, denials
• Organized clinical documentation, treatment plans, and referrals, noted all patient interactions in computer system and paper charts.
• Confirmed appointments, rescheduled, reached out to patients with unscheduled treatment plans
• Knowledge of dental codes
• Had full charge of hygiene scheduling

• Greeted patients and verified insurance cards and identification
• Reviewed patient legal waivers, their rights, patient signed and I signed as witness
• Collected payments for surgeries, cash and used VERSA-PAY software
• Coordinated with nurses and surgeons to assign patients and their family members to specific rooms throughout the day
• Opened the clinic on specific days, and printed reports for nurses, surgeons and pathology
• Made charts for the medical staff to use during the surgery process and audited charts.

• Managed front desk, assisted with patient check-ins, registration, scheduling appointments, answering all phone calls and verified all upcoming appointments
• Strong knowledge of health insurance plans, verified patient insurance coverage and benefits to ensure that services rendered were covered by the patient's insurance plan
• Responded effectively and professionally to all phone calls, electronic transmissions, emails and faxes with a strong commitment to quality customer service at all times
• Assisted in patient referrals for specialty doctors - coded medical diagnoses and procedure in accordance with ICD-10 and CPT coding guidelines.

• Provided and maintained daily consistent schedules for five children ages (6 weeks to 18 months)
• Developed individual care plans for each infant based on their stage of development
• Maintained detailed, daily notes and files on progress and development of each child
• Implemented creative learning of fine and gross motor skills
• Created sensory stimulation activities in a safe environment
• Communicated and fostered positive relationships with parents and guardians.

• Greeted and provided prompt, courteous customer service, answered all phone calls in a timely manner
• Completed clerical functions, including filing, check-in and check-outs
• Scheduled meetings, travel arrangements, hotel accommodations, vehicle rentals
• Ordered supplies for main office areas and departments; kept count of incoming and outgoing inventory
• Provided administrative support and assigned specific rooms to each housekeeper, daily
• Provided hotel information services
• Answered guests billing inquiries.

• Responsible for assembling, calibrating, testing and operating lasers
• Maintained a high level of customer service while focusing on up selling treatment packages and skincare products
• Full charge of ordering all necessary inventory; Monitored all incoming and outgoing inventory
• Ensured each patient had in-depth pre and post care instructions to take home and completed all consent forms
• Electronically charted encounter of each patient, maintained complete compliancy with HIPPA and OSHA laws
• Evaluated each patient assessment and communicated with patients to understand medical histories, educated patients on treatment options and developed individualized skincare plan.