Summary
Overview
Work History
Education
Skills
Additional Responsibilities
Certification
Affiliations
Accomplishments
Timeline
Generic

Kasimu Oyofo

Dumfries,VA

Summary

Dedicated Network and IT Support Engineer with progressive experience in enterprise-scale operations management and technical support. Specializes in incident resolution, system monitoring, and cross-functional team collaboration across global regions. Demonstrated expertise in managing complex technical infrastructures, and providing comprehensive IT solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Network Engineer

Amazon
03.2023 - Current
  • Configure network hardware such as routers, switches, firewalls, and wireless access points to enhance deployment and management of LANs, WANs, and wireless networks.
    Implemented routing protocols OSPF and BGP on Cisco IOS platforms to improve path selection and minimize latency across multiple sites.
  • Administer and configure Cisco IOS routers and switches to support enterprise LAN/WAN connectivity, ensuring 99.9% network uptime.
  • Install software updates on servers, routers, firewalls, and other network devices to ensure security and functionality.
  • Continuously monitor the network to ensure optimal performance and to identify, troubleshoot, and prompt resolve any issues.
  • Create and maintain detailed documentation of network infrastructure, configurations, and procedures.
  • Provide technical support to users, resolving network-related issues and ensuring minimal downtime.
  • Implement, test, validate, and maintain networking services in alignment with solution designs.
  • Continuous collaboration with the highest-ranking escalation team to resolve high-severity incidents in a promptly manner.
  • Manage, assign, and dispatch incidents to appropriate team members to ensure timely and effective resolution.

IT Support Engineer I - (Escalation)

Amazon
07.2021 - 03.2024
  • Managed and resolved critical IT incidents across multiple resolver groups.
  • Monitored and maintained enterprise systems and infrastructure to support operations.
  • Provided global technical support for logistics operations across the Asia-Pacific (APAC), Europe, Middle East, and Africa (EMEA), and Latin America (LATAM) regions.
  • Participated in on-call rotations to handle incident response and system maintenance during and outside of business hours.
  • Collaborated with cross-functional and global teams to ensure reliable service delivery.
  • Successfully resolved complex technical issues across multiple resolver groups.
  • Contributed to maintaining high service availability through proactive monitoring.
  • Developed expertise in various regional support frameworks.
  • Provided technical support for enterprise systems and applications.
  • Managed incident resolution and escalation processes.
  • Collaborated with global teams continuously for effective service delivery.
  • Streamlined support processes to enhance response times.
  • Maintained high customer satisfaction ratings (5.0) on feedback surveys.
  • Managed and dispatched ticket queues, overseeing resolution processes to ensure timely and efficient issue handling.
  • Documented technical solutions and developed knowledge base articles - to support team learning, self-development, and future issue resolution.

Education

Bachelor of Science - Electrical Electronics Engineering

University of Benin

Skills

Cloud & Machine Learning Technologies
  • Amazon SageMaker
  • AWS Lambda
  • AWS S3, Glue, Athena
  • AWS CloudWatch
  • Docker
  • Model Deployment & Monitoring
  • Model Evaluation & Tuning
  • XGBoost
Programming & Data Science
  • Python
  • Data Analytics
  • Feature Engineering
  • Decision Trees
  • Supervised Learning
  • Semi-Supervised Learning
  • Reinforcement Learning
  • Transfer Learning
  • Anomaly Detection
  • Deep Learning
IT Operations & Support
  • Incident & Problem Management
  • System Monitoring
  • Problem Resolution
  • Technical Support
  • Operations Management
  • Service Delivery
  • Continual Service Improvement
Collaboration & Documentation
  • Cross-functional Collaboration
  • Global Operations Support
  • Technical Documentation

Additional Responsibilities

  • On-call support rotation for critical systems
  • Process improvement initiatives

Certification

  • CompTIA Security+, May 2018
  • Splunk Core Certified User, February 2019
  • AWS Certified Cloud Practitioner, November 2019
  • Red Hat Certified System Administrator (RHCSA), April 2021
  • AWS Certified AI Practitioner, March 2025
  • AWS Certified Machine Learning Engineer – Associate, March 2025
  • ITIL® Foundation Certificate in IT Service Management, Axelos / PeopleCert, March 2025

Affiliations

  • Implementing and Administering Cisco Solutions - May 25th, 2025

Accomplishments

  • Recognized for resolving the highest number of company-wide incidents in 2024.
  • Consistently maintained high customer satisfaction ratings (5.0) through effective and timely support on feedback surveys.
  • Streamlined IT support workflows, resulting in significantly improved response and resolution times.
  • Resolved complex technical issues across multiple resolver groups, demonstrating cross-functional troubleshooting expertise.
  • Ensured high service availability by implementing proactive monitoring and early issue detection strategies.
  • Established and applied structured problem-solving methodologies to accelerate incident resolution.

Timeline

Network Engineer

Amazon
03.2023 - Current

IT Support Engineer I - (Escalation)

Amazon
07.2021 - 03.2024

Bachelor of Science - Electrical Electronics Engineering

University of Benin

Similar Profiles

CREATE PROFILE
Kasimu Oyofo