Kasi Turner
Greenfield,IN
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
11
11
years of professional experience
Work History
Business Analyst
NICO Corporation
11.2022 - Current
- Spearhead data analysis and reporting initiatives, developing tailored dashboards in Salesforce and Excel for optimal capital and revenue insights
- Facilitate data-driven decisions by delivering user-focused, intuitive dashboards and reports, ensuring seamless navigation and actionable insights
- Drive Salesforce analytics as a technical authority, guiding the organization in data literacy and promoting self-service analytics
- Continuously identify and implement process improvements to enhance the clarity and efficiency of reporting structures
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Operations Data Analyst
Covance
01.2021 - 06.2022
- Analyzed staffing needs and workforce trends, optimizing resource allocation to support performance metrics and financial objectives
- Managed team rosters, tracked attrition, and collaborated with finance on staffing budgets, meeting critical staffing levels
- Prepared forecasts and trend analyses, enhancing productivity and operational support through precise, data-driven insights
- Partnered with Senior Management for staffing level adjustments, ensuring contract requirements and performance benchmarks were consistently met
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Operations Supervisor
Covance
01.2019 - 01.2021
- Supervised team performance, conducting detailed reviews and setting growth objectives to drive engagement and development
- Directed staffing adjustments to match program volume, leveraging insights from KPI and SLA data to sustain high service standards
- Collaborated with clients and internal teams, leading meetings and delivering solutions for client-specific challenges
- Designed process improvement initiatives that boosted employee performance, fostering internal promotions and team success
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Program Associate
Covance
07.2013 - 01.2019
- Delivered critical support in claims management, reducing denial rates and guiding clients through complex reimbursement cases
- Engaged with clients to resolve issues and acted as a key escalation point for complex cases, ensuring quality and compliance
- Conducted training and mentorship programs for new hires and tenured staff, facilitating knowledge transfer and skill development
- Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
- Designed engaging materials and resources to support participant learning and growth throughout the program.
- Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas.
- Enhanced program efficiency by streamlining processes and implementing best practices.
- Provided mentorship to junior team members, helping them build professional skills necessary for career advancement.
- Championed organizational change initiatives within the team to support strategic goals while maintaining team morale during transitions.
- Implemented data-driven decision-making strategies that improved overall effectiveness of the programs managed.
Education
Bachelor’s Degree - Business Administration and Management
Purdue University
10.2023
High School Diploma -
New Palestine High School
05.2006
Skills
- Data Integrity & Validation
- Budgeting & Financial Forecasting
- Analytical & Problem-Solving Expertise
- Project & Team Management
- Client Relationship Management
- Advanced Workflow & Database Analysis
- Salesforce
- Siebel
- Tableau
- Workday
- Strategic Planning & Reporting
- Microsoft Excel Mastery
- User Acceptance Testing
Accomplishments
- Strategic Leadership: Developed a forecasting template that standardized accurate revenue data reporting across clients, streamlining budgeting processes.
- Training Efficiency: Launched an interactive training platform to address identified gaps, enhancing onboarding efficiency and employee engagement.
- Business Development: Created a centralized database, accelerating data access for team members, improving daily task efficiency and result accuracy.
Timeline
Business Analyst
NICO Corporation
11.2022 - Current
Operations Data Analyst
Covance
01.2021 - 06.2022
Operations Supervisor
Covance
01.2019 - 01.2021
Program Associate
Covance
07.2013 - 01.2019
High School Diploma -
New Palestine High School
Bachelor’s Degree - Business Administration and Management
Purdue University
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