Kasira Alford
Rochester,MN
Summary
Hardworking and passionate with strong organizational skills. Detail-oriented, experienced quick learner ready to help a team achieve company goals.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Producer
Western & Southern Life
06.2014 - 01.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed customers' financial situations to recommend appropriate life insurance policies
- Identified and solicited sales prospects in agency databases
- Analyzed risk factors to recommend appropriate coverage levels
- Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients boosting overall sales by 30%
- Received award for exceeding performance goals.
Administrative - Medical Coding Specialist
Sutter Health Center Sacramento
05.2014 - 09.2015
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Compiled medical records, charts, and data entry.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Managed time efficiently to complete all tasks within deadlines
- Organized, maintained electronic records, and detail-oriented with strong work ethic
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Office Clerk
John Campanella Law Office
06.2010 - 10.2013
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Managed over 50 customer calls per day and increased sales by 10%
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Administrative Assistant
Heald College
08.2008 - 02.2010
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and students provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Created PowerPoint presentations for business development purposes.
Education
Associate of Science - Health Information Technology
Consumnes River College
Sacramento05.2015
Associate of Science - Business Administration
Heald College
Concord01.2010
Skills
- Administrative Functions
- Business planning
- Client relationship management
- Customer Service - Coordination
- Insurance product expertise
- Marketing initiatives
- Client Account Management
- Patient Scheduling
- Patient Health Information Access
- Microsoft Office
Timeline
Licensed Insurance Producer
Western & Southern Life
06.2014 - 01.2023
Administrative - Medical Coding Specialist
Sutter Health Center Sacramento
05.2014 - 09.2015
Office Clerk
John Campanella Law Office
06.2010 - 10.2013
Administrative Assistant
Heald College
08.2008 - 02.2010
Associate of Science - Health Information Technology
Consumnes River College
Associate of Science - Business Administration
Heald College
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