Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ka’Skyler Piggie

Memphis,TN

Summary

Detail-oriented, competitive and self-motivated professional experienced in office operations, client relations, and quality assurance. Respected leader, equipped with powerful communication, coordination and analysis skills. Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

13
13
years of professional experience

Work History

Remote Customer Service Representative

AT&T
01.2020 - Current
  • Deal directly with customers either by telephone, respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries, provide pricing and delivery information, perform customer verifications, set up new customer accounts, process orders, forms, applications and requests, organize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource, manage customers' accounts, keep records of customer interactions and transactions, record details of inquiries, comments, and complaints

Sorter

Amazon
02.2017 - 02.2019
  • Receive incoming shipments, open packages, sort out items according to predefined procedures, and ensure that all packing and labeling activities for outgoing shipments are properly handled

PSE clerk

U.S.P.S.
11.2010 - 01.2017
  • Hand sort letters as necessary, load and operate mail processing, sorting and canceling machinery, bundle, label, and route sorted mail to destination areas, handle parcels weighing up to 70 lbs, check items to ensure that addresses are legible and correct

Education

ASSOCIATE IN SCIENCE - BUSINESS ADMINISTRATION

Everest University
05.2016

MEDICAL ADMINISTRATION/TRANSCRIPTION DIPLOMA -

Tennessee College of Applied Technology
03.2014

High School Diploma -

Mitchell High School
05.2009

Skills

  • Inbound and Outbound Calling
  • Scheduling
  • Paperwork Processing
  • Product Knowledge
  • Call Management
  • Account updating
  • Adaptive team player
  • Microsoft Office expertise
  • Team Development
  • Microsoft Excel
  • Filing
  • Payment Processing
  • Customer Service
  • Problem-solving abilities
  • Microsoft PowerPoint
  • Customer Relations

References

Available upon request.

Timeline

Remote Customer Service Representative

AT&T
01.2020 - Current

Sorter

Amazon
02.2017 - 02.2019

PSE clerk

U.S.P.S.
11.2010 - 01.2017

ASSOCIATE IN SCIENCE - BUSINESS ADMINISTRATION

Everest University

MEDICAL ADMINISTRATION/TRANSCRIPTION DIPLOMA -

Tennessee College of Applied Technology

High School Diploma -

Mitchell High School
Ka’Skyler Piggie