Kasmenya Davis
Columbus,OH
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Results-driven individual known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ASM
Family Dollar
08.2023 - Current
- Greeted all customers and directed inquiries to appropriate store areas.
- Answered calls promptly to address customer needs.
- Executed daily transactions, including cash and credit, utilizing P.O.S. system for returns and exchanges.
- Managed store inventory, losses, recovery, stocking, and vendor deliveries.
- Oversaw opening and closing procedures, ensuring accurate cash register counts and petty cash management.
- Collaborated with diverse coworkers to meet goals and resolve product-related issues.
- Resolved customer problems through knowledgeable service, promoting high satisfaction rates.
- Maintained current industry knowledge through ongoing education and training.
Corporate Security
Confidential Employer
07.2022 - 05.2023
- Greeted personnel entering, exiting, or calling office buildings while providing requested information.
- Enforced security and life safety policies to maintain a safe environment.
- Responded to emergencies, including workplace violence, accidents, fires, and medical situations.
- Directed public safety officials to designated locations during emergency procedures.
- Patrolled assigned buildings to ensure physical security and associate safety.
- Investigated alarms and emergency situations in response to immediate radio calls.
- Managed dispatch for efficient operations by coordinating vital information across sectors.
- Maintained updated knowledge through ongoing education and advanced training.
Restaurant Worker
Ena's Caribbean Kitchen
06.2013 - 03.2022
- Served traditional Caribbean dishes efficiently while maintaining kitchen and dining area cleanliness.
- Managed inventory and restocked supplies as required.
- Collaborated with team members to facilitate smooth service during high-volume periods.
- Addressed customer inquiries, providing outstanding service to guests.
- Ensured safe operation of kitchen equipment in line with health regulations.
- Trained new employees on food preparation and service standards effectively.
- Executed cashier responsibilities, including processing payments and providing change.
- Inspected dining areas for cleanliness, ensuring tables and surfaces were wiped down regularly.
Provider Claims Specialist
Confidential Employer
01.2021 - 01.2022
- Utilized QNXT, Pega, Verint, Kronos, and Microsoft Teams to ensure seamless service delivery.
- Processed multi-state provider claims, confirming accurate approvals or denials based on policies.
- Reviewed claims for compliance with healthcare standards and accuracy requirements.
- Communicated with providers to clarify submissions and efficiently resolve claim issues.
- Handled complex escalated inquiries, providing guidance on payments and documentation.
- Managed call documentation while addressing provider claims and inquiry issues.
- Investigated claim discrepancies, ensuring proper documentation and timely resolution.
- Educated clients on claims processes through direct communication.
- Remote
Customer Care Specialist
IQOR – Big Lots Account
09.2018 - 10.2020
- Assisted customers in navigating website for account access and placing orders online.
- Executed order placements for customers unable to do so themselves.
- Advised customers on maximizing rewards programs and understanding promotions.
- Answered inbound calls, achieving resolution of inquiries on first contact.
- Supported customers with product and service-related questions efficiently.
- Managed order processing and tracked shipments to ensure timely fulfillment.
- Resolved complaints through strong communication skills and problem-solving methods.
- Maintained accurate documentation of customer interactions in CRM system.
- Remote
Senior Specialist II
JP Morgan Chase
04.2016 - 11.2018
- Delivered exceptional customer service in a fully phone-based call center environment.
- Demonstrated adaptability to various technologies in high-pressure situations.
- Adhered to all regulatory and departmental guidelines consistently.
- Promoted interdepartmental communication for objective alignment and knowledge sharing.
- Fostered a collaborative atmosphere by mentoring junior staff members.
- Supported junior specialists with technical guidance, enhancing team performance.
- Managed coordination of daily tasks with internal teams to meet deadlines efficiently.
- Identified customer needs swiftly and tailored solutions accordingly.
Receptionist
Stoneburner & Associates
04.2017 - 07.2018
- Directed multi-line phone system to ensure efficient call handling.
- Welcomed clients and visitors with exceptional professionalism and courtesy.
- Scheduled appointments effectively to enhance patient satisfaction and provider efficiency.
- Updated and maintained patient accounts with accurate personal and financial data.
- Transcribed session notes into patient records for comprehensive documentation.
- Oversaw organized filing system to manage client records systematically.
- Efficiently processed all incoming and outgoing mail to support office operations.
- Delivered information on firm services to clients, ensuring clarity.
Collections Agent
Discover Finacial Services
04.2014 - 07.2016
- Oversaw management of customer accounts, ensuring timely payments and reduced delinquency rates.
- Contacted customers to discuss payment options and current account status.
- Leveraged collection software for tracking interactions and maintaining account accuracy.
- Effectively resolved disputes through clear communication and viable solutions.
- Complied with company policies and legal requirements during all collection efforts.
- Maintained accurate documentation of communications for future reference.
- Developed repayment plans based on individual financial assessments of customers.
- Processed various payment methods including credit cards, online banking, and cash.
Collections Agent
Alliance Data
02.2012 - 04.2014
- Achieved significant reductions in outstanding account balances through effective collection strategies.
- Prioritized overdue accounts by monitoring aging reports regularly.
- Developed innovative methods that consistently surpassed company financial targets.
- Maintained accurate records of all collection activities and updated account statuses promptly.
- Attempted to collect outstanding amounts by notifying customers of delinquent accounts.
- Processed payments over the phone, facilitating setup of recurring drafts for clients.
- Resolved billing discrepancies alongside customer credit issues to maintain trust.
- Analyzed customer data to pinpoint areas needing improvement within collections department.
Driver
COTA Mainstream
09.2009 - 01.2012
- Ensured safe and efficient transport of passengers by operating company vehicles.
- Conducted thorough pre-trip inspections to maintain vehicle safety standards.
- Provided assistance to passengers during boarding and disembarking as needed.
- Maintained communication with dispatch for real-time route information.
- Executed defensive driving techniques while adhering to all traffic regulations.
- Accurately recorded trip details for compliance purposes.
- Adjusted routes in response to changing road and weather conditions.
- Documented daily operational data including mileage and fuel consumption.
Education
HS Diploma -
Linden McKinley S.T.E.M.
Columbus, OH01.2005
Certification
- First Aid and CPR
Timeline
ASM
Family Dollar
08.2023 - Current
Corporate Security
Confidential Employer
07.2022 - 05.2023
Provider Claims Specialist
Confidential Employer
01.2021 - 01.2022
Customer Care Specialist
IQOR – Big Lots Account
09.2018 - 10.2020
Receptionist
Stoneburner & Associates
04.2017 - 07.2018
Senior Specialist II
JP Morgan Chase
04.2016 - 11.2018
Collections Agent
Discover Finacial Services
04.2014 - 07.2016
Restaurant Worker
Ena's Caribbean Kitchen
06.2013 - 03.2022
Collections Agent
Alliance Data
02.2012 - 04.2014
Driver
COTA Mainstream
09.2009 - 01.2012
HS Diploma -
Linden McKinley S.T.E.M.
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