Summary
Overview
Work History
Education
Skills
Websites
Software
Interests
Timeline
Generic

Kason Kirkland

Leeds,AL

Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 2 years of experience in Customer Support.

Overview

1
1
year of professional experience

Work History

Support Specialist

Snakecraft Hosting
09.2023 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Education

High School Diploma -

Evangel Christian School
Alabaster, AL
05-2023

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Problem-solving
  • Programming
  • Object-oriented programming
  • Software development

Websites

Software

VS Code

Visual Studio

WHMCS

Interests

  • Auto Repair/Restoration
  • Video Gaming
  • Robotics
  • Developing software, websites, and apps in various programming languages
  • Design and Build Websites
  • Coding and Programming

Timeline

Support Specialist

Snakecraft Hosting
09.2023 - Current

High School Diploma -

Evangel Christian School

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Kason Kirkland