Kasondra Mahoney
Fayetteville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Financial Analyst
Central Research
10.2019 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Identified best-known address to locate client's collateral or customer.
- Made daily collection calls to customers.
- Worked closely with repossession agents to coordinate activities.
- Made daily collection calls to customers.
- Searched computer databases, public records or other resources to locate persons or to compile information for investigations.
Server
Chuys
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Manager
Cotton Patch Cafe
01.2018 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained professional, organized, and safe environment for employees and patrons.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05.2015
Skills
- Microsoft Excel
- Proofreading
- Quality Assurance Evaluation
- Documenting Calls
- Customer Data Confidentiality
- Account Updates
- Employment Record Verification
- Data Entry
Timeline
Server
Chuys
01.2021 - Current
Financial Analyst
Central Research
10.2019 - 01.2023
Manager
Cotton Patch Cafe
01.2018 - 07.2020
High School Diploma -
Siloam Springs High School
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