Summary
Overview
Work History
Education
Skills
Timeline
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Kasonya Stewart

Pensacola

Summary

Dynamic, ambitious and dedicated leader with proven success in team supervision and customer service excellence at Walmart. Expert in financial management and problem-solving, enhancing customer satisfaction and loyalty. Skilled in training and mentoring, achieving efficient team performance and project milestones. Demonstrates strong communication and interpersonal skills, strong multitasking, driving positive outcomes and employee engagement. Prepared to bring 5 years of excellent customer service to dynamic new position.

Overview

6
6
years of professional experience

Work History

Front End Team Lead

Walmart
06.2021 - Current
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Established team priorities, maintained schedules and monitored performance.

Certified Swing Manager

Mcdonalds
03.2019 - 06.2021
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

High School Diploma -

West Florida High School
Pensacola, FL
05-2019

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Cash counting
  • Cash handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Cash register operation
  • Team supervision
  • Opening and closing procedures
  • Complaint resolution
  • Financial management
  • Refunds processing
  • Attention to detail
  • Strong communication and interpersonal skills
  • Decision-making

Timeline

Front End Team Lead

Walmart
06.2021 - Current

Certified Swing Manager

Mcdonalds
03.2019 - 06.2021

High School Diploma -

West Florida High School

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