Kass Finton
Balch Springs
Summary
Dynamic Operations Excellence Manager at Chick-fil-A, recognized for enhancing operational efficiency and driving customer satisfaction through strategic planning and quality management. Proven ability to mentor teams and implement innovative solutions, resulting in improved workflows and employee engagement. Skilled in relationship building and effective communication, fostering a culture of continuous improvement.
Overview
4
4
years of professional experience
Work History
Operations Excellence Manager
Chick-fil-A
12.2021 - 07.2025
- Streamlined operational processes to enhance efficiency and reduce waste.
- Developed training materials for team members to improve service consistency.
- Implemented quality control measures to ensure adherence to company standards.
- Analyzed customer feedback to identify areas for operational improvement.
- Collaborated with cross-functional teams to optimize workflow and increase productivity.
- Monitored key performance indicators to track operational effectiveness and identify trends.
- Assisted in developing strategic initiatives aimed at enhancing customer satisfaction scores.
- Facilitated regular team meetings to promote communication and address challenges proactively.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Managed vendor relationships, negotiating contracts for cost savings without sacrificing quality or service levels.
- Provided training and mentorship to team members, fostering a culture of ongoing learning and development.
- Championed innovation by encouraging creative problem-solving among team members in order to tackle complex operational challenges.
- Conducted root cause analyses on operational issues, developing targeted solutions that addressed underlying problems instead of surface-level symptoms.
- Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
- Established best practices for project management, ensuring timely completion of projects within scope and budget constraints.
- Increased employee engagement through effective communication strategies and transparent management practices.
- Enhanced overall productivity by optimizing workflows and creating standardized procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with other departments to create holistic strategies that aligned across the entire organization, promoting consistency in approach.
- Promoted a culture of safety and environmental responsibility, implementing policies and procedures that protected both employees and the surrounding community.
Education
General Degree - Speech And Education
Lone Star Baptist College
1729 Gross Rd Mesquite Tx05.2024
Skills
- Operational efficiency
- Standard operating procedures
- Quality management
- Organizational development
- Sales tracking
- Employee development
- Staff scheduling
- Training management
- Employee scheduling
- Customer retention
- Staff hiring
- Delegating work
- Adaptability
- Written communication
- Staff training
- Schedule management
- Strategic planning
- Business leadership
- Scheduling
- Goal setting
- Operations management
- Self motivation
- Employee motivation
- Task prioritization
- Customer relations
- Staff training/development
- Relationship building
- Effective leader
- Customer service management
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
Timeline
Operations Excellence Manager
Chick-fil-A
12.2021 - 07.2025
General Degree - Speech And Education
Lone Star Baptist College
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