Kass McPherson
West Hollywood,CA
Summary
Motivated and seasoned server with an engaging personality and a flexible approach. Known for being upbeat, friendly, and adept at anticipating customer needs to ensure enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Dry Gultch Steakhouse
09.2023 - 08.2024
- Greeted and accommodated guests, building positive experience from first interaction
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Fine Dining Server
El Charro Lodge
06.2021 - 07.2023
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Event Server
Cloth and Flame Catering
03.2020 - 08.2022
- Effectively communicated with guests to ensure satisfaction with their experience
- Strong problem solving abilities when dealing with difficult customers
- Well-versed in adhering strictly to health codes regarding food safety regulation
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Competent in monitoring guests' consumption levels to ensure they do not become intoxicated
- Knowledgeable of different types of beers, wines, spirits and cocktails
- Proficient in mixing drinks according to recipes or customers' preferences while ensuring quality standards are met.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Education
Sports Medicine in Certified Sports Med Assistant -
Long Medical Institute
Phoenix, AZAA in Business Mgmt -
Scottsdale Community College
Scottsdale, AZSkills
- Exceptional Customer Service
- Food Safety Practices
- Wine Pairing Knowledge
- Order Accuracy
- Stress Management
- Team Collaboration
- Menu Knowledge
- Tableside Etiquette
- Positive Attitude
- Multitasking Abilities
- Strong Work Ethic
- Memory Retention
- Effective Communication
- Time Management
- Upselling Techniques
- Guest Engagement
- Exceptional customer service
- Professional Appearance
Certification
- Food Handlers Card
- Az Title 4 Certification
Timeline
Server
Dry Gultch Steakhouse
09.2023 - 08.2024
Fine Dining Server
El Charro Lodge
06.2021 - 07.2023
Event Server
Cloth and Flame Catering
03.2020 - 08.2022
AA in Business Mgmt -
Scottsdale Community College
Sports Medicine in Certified Sports Med Assistant -
Long Medical Institute
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