Cerner Millennium
Kassa Shoaga
Atlanta,GA
Summary
An astute results-driven professional with extensive experience in change management and risk management within healthcare and IT environments. I've demonstrated expertise in streamlining processes, fostering cross-functional collaboration, and successfully implementing Electronic Health Record (EHR) systems. A proven track record in managing multiple projects, coupled with strong skills in auditing healthcare departments and optimizing Health Information Exchange, Compliance, and Privacy initiatives. Aiming to leverage these competencies to enhance operational efficiency and improve patient care outcomes. My tenure at IU Health Gastroenterology Procedures showcased a 32% improvement in clinical outcomes through innovative patient engagement strategies. Leveraging Project Management and Healthcare Compliance skills, I excel in transforming healthcare practices with a focus on quality and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Information Management Specialist
IU Health Gastroenterology Procedures
Indianapolis, IN
10.2022 - 04.2024
- Specialized integration, testing, implementation, maintenance, and planning of assigned applications and/or projects, such as PFN eCare and Twistle.
- Directly interacted with assigned department managers and staff to provide automation services in support of the department's strategic and operational objectives.
- Ensured the development of training materials, the production of continuity workbooks, the documentation of standard operating procedures, and user checklists.
- Serves as the contact and liaison with the end-user community and vendor.
- Required ability to retain medical coding, ICD-10, and CPT coding experience across multi-specialty hospital departments.
- Required ability to interpret insurance information
- Knowledgeable clinical research practices and medical terminology
- Deployed Training clinical staff in Oracle Cerner Millennium
- Trained in Power BI, RightFax and Revenue Cycle services
- Appointed Twistle Superuser: automated patient communication and monitored real-time engagement while seamlessly integrating Twistle's patient-first engagement software with patient EHR, which improved clinical, financial, and operational outcomes by 32%.
- Implemented Go-Live, Twistle 2023.
- I participated in a peer interview for departmental clinical staffing.
- Conducted site reviews and provided actionable insights to enhance operational efficiency.
- Developed reference guides for VHA Site Representatives, clarifying Cerner and EHRM-IO responsibilities.
- Ensured compliance with government standards for documentation and scientific writing.
- Led deployment efforts for Cerner Millennium while streamlining onboarding for a multi-facility healthcare network.
- Ensured appropriate access controls were implemented within the EHR system based on user roles and privileges.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Generated reports on patient demographics, diagnoses, treatments, outcomes, charges. from EHR database.
Health Information Management Analyst
Ascension St Vincent's Medical Group
Carmel, IN
11.2020 - 01.2022
- Adapted expertise across various clinical software's: Epic Willow, Athena Health and Phreesia software's
- Evaluated and initiated corrective actions to ensure accurate documentation prior to distribution
- Recommended to provide professional, analytical and programmatic work; Managed assigned projects from data gathering to follow up/completion stages
- Communicated with a wide variety of patients from diverse medical socio-economic and ethnic backgrounds to strengthen prowess as an interdisciplinary team member; provided clinical clerical and support services as necessary to manage the department efficiently
- Accomplished office objectives regarding patient chart filing, mitigating preauthorization claims process with insurance, scheduling preop and postop care, maintaining referrals and follow-up phone calls
- Responsible for office supply inventory
- Knowledgeable in ICD9 & Medical coding
- Performed non-nursing functions to increase impact to the quality of patient care as directed by Clinic Management
- Expedited Neurology department office and Infectious Disease department office billing claim issues with clinical colleagues to increase departmental claim resolution stats overall by 47%
- Provided quality assurance for medical records
- Stayed Abreast of any changes with all assigned records and/or areas to assure/ensure compliance with coding rules and regulations according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Develop corrective action plans to address opportunities for coding, billing and medical documentation improvement within Neurology Department then performed periodic and ongoing audits for neurology department claims to ensure accuracy of coding and billing and supporting documentation compliance
- Maintained contact and ensured professional communication with various local, regional, and global stakeholders to achieve a high standard of consumer satisfaction
- General experience with SQL scripting in Oracle
Epic Willow EMR Trainer
Grady Memorial Hospital
Atlanta, GA
08.2020 - 10.2020
- Provided one-on-one training and classroom for pharmacists via remote learning
- Answered and managed calls from clinician end users
- Identified, researched, and resolved Willow application issues by incorporating general IT principles and technical specifications
- Oversaw User Role Assignment (URA) processes, including task coordination and validation
- Responded to end-user questions or issues regarding clinical aspects of Willow applications, such as workflow issues, application errors, user access, etc
- Kept consistent with client's latest configurations and changes to Willow modules to document, track, and monitor problems to ensure timely resolution
- Adept knowledge of HIPAA and healthcare regulatory compliance as they pertain to Electronic Health Records (EHR)/ Electronic Medical Records (EMR) systems
- Up to date with current healthcare regulatory compliance regarding the (HIE) Health Information Exchange
- Domain Expert worked with clinical data, EMRS and clinical information systems
- Actively contributed continuous improvement by evaluating effectiveness and efficiency of performed migration activities
Lead Merchandiser
PLM Marketing
Atlanta, GA
01.2017 - 08.2019
- Generated innovation methods to Increasing impact of the sales of Corporate Brand products in an assigned group of stores
- Supported division's merchandising efforts in a manner consistent with Kroger's Corporate Brand Mission and P.L
- Marketing
- Assisted Senior Merchandising Representative in performing Corporate Brand representation functions
- Demonstrated strong merchandising skills and the ability to read and implement plan-o-grams while providing customer assistance and have a working knowledge of Kroger's Customer 1st Strategy
- Assisted in driving Corporate Brand sales in assigned stores
- Enhanced store execution of sales and display plans while ensuring product rotation of dated product and label conversions
- Spearheaded change management and risk assessment strategies for kroger
- Consistently communicated with Supervisor/Manager (Merchandising Representative/Retail Manager/Account Manager) and corporate staff to effectively communicate input/feedback on Corporate Brand execution and performance
- Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance from all stakes holding parties
Research Assistant
ZOUKIS SUMMER INSTITUTE
Atlanta, GA
04.2017 - 05.2017
- Assisted in drafting research reports, including developing narrative, data charts, graphs, tables, and Constructed reports to present team case findings to the political science Program Board
- Contributed to program-wide data and policy infrastructure in collaboration with research assistant/analyst colleagues with a variety of large-scale databases to construct and manage data files
- Gathered and processed data as they become available using Microsoft Excel
- Assembled and analyzed detailed geographically based data on demographic, economic, social, and physical attributes
- Demonstrated knowledge and skill of workflow identification and mapping
- Identified, analyzed, modified and/or develops alternative processes to work with system
Education
Bachelor of Arts (B.A.) - International Affairs, Spanish
Georgia State University
Atlanta, GALicentiate Degree - Patient Care Technician
Faks Allied Health
Atlanta, GALicentiate Degree - Certified Nursing Assistant
Faks Allied Health
Atlanta, GASkills
- Project Management
- Change Management and Risk Mitigation
- EHR Systems Implementation (Cerner, Epic, AthenaHealth)
- Training, Development, and Facilitation
- VA processes and standards
- Process Mapping and Optimization
- User Role Assignment Coordination
- Auditing and reporting
- Policy and compliance awareness
- Medical terminology
- Ethical Reasoning and Adaptability
- Attention to detail
- Electronic health records management
- Revenue cycle management
- Quality assurance monitoring
- Operational planning
- Facility workflow
- Quality improvement
- Clinical documentation
- Corporate liaison
- Healthcare compliance
- Medical billing
- Information security protocols
- Clinical documentation improvement
- HIPAA regulations
Certification
- Good Clinical Practice (GCP) CITI Program
- Investigators CITI Program
- Atlanta Accelerator Program- Project Management Gener&tor Skills
- Cybersecurity Bootcamp for Women International Cyber Threat Task Force, ICTTF
Languages
- Wolof
- Mandinka
- Spanish
- English
Accomplishments
- Achieved 32% improvement in clinical outcomes by introducing Twistle software as an innovative patient engagement strategy
- Supervised team of 15 staff members.
Software
AthenaHealth
Epic Willow
Microsoft Office Suite
Interests
Healthcare
International peace building
Reading
Medical Cosmetic aesthetics
Languages
English
Native language
Spanish
Beginner
A1
wolof
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsTeam Building / Company RetreatsHealthcare benefitsStock Options / Equity / Profit Sharing401k matchWork from home optionPaid time offAffiliations
- Black in Tech
- The Gambia Food Bank and Security Organization
- The Sheltering Arms PLO Council - Secretary and HSA Leader
Timeline
Health Information Management Specialist
IU Health Gastroenterology Procedures
10.2022 - 04.2024
Health Information Management Analyst
Ascension St Vincent's Medical Group
11.2020 - 01.2022
Epic Willow EMR Trainer
Grady Memorial Hospital
08.2020 - 10.2020
Research Assistant
ZOUKIS SUMMER INSTITUTE
04.2017 - 05.2017
Lead Merchandiser
PLM Marketing
01.2017 - 08.2019
Bachelor of Arts (B.A.) - International Affairs, Spanish
Georgia State University
Licentiate Degree - Patient Care Technician
Faks Allied Health
Licentiate Degree - Certified Nursing Assistant
Faks Allied Health
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