Kassadie Hicks

• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Engaged in productive activities while having enjoyable discussions with colleagues.