Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Kassandra Alvarez

Las Vegas,NV

Summary

Results-driven professional with extensive experience in retail management, customer service, and operations. Proven ability to handle financial transactions accurately, train and lead teams, and enhance customer satisfaction. Skilled in multitasking, problem-solving, and maintaining a high-energy, customer-focused environment.

Adept at managing store operations, ensuring compliance with company policies, and fostering repeat business through exceptional service. Recognized for strong leadership, attention to detail, and the ability to thrive in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Sales Associate

Nike
05.2024 - Current
  • Processed cash, credit, and mobile transactions efficiently while ensuring accuracy and compliance with company policies.
  • Built strong relationships with customers to drive repeat business and brand loyalty.
  • Handled returns, exchanges, and refunds in accordance with store policies to ensure a smooth customer experience.
  • Maintained a professional and calm demeanor in high-traffic, fast-paced retail environments.
  • Assisted customers in locating products and checked inventory across store locations to fulfill their needs.
  • Enhanced customer satisfaction through exceptional service, proactive problem-solving, and a welcoming store atmosphere.

Store Manager

Metro by T-Mobile
05.2023 - 03.2024
  • Oversaw daily store operations to ensure a welcoming and customer-ready environment.
  • Maintained store cleanliness and organization to enhance the customer experience.
  • Ensured accurate pricing and promotions were displayed to drive sales.
  • Engaged with customers regularly to provide personalized service and product recommendations.
  • Managed multiple tasks efficiently while assisting customers and overseeing store operations.
  • Resolved customer concerns promptly, ensuring a positive shopping experience.
  • Focused on customer satisfaction, ensuring every client left happy with their purchase.

Cashier Lead

Shoe Palace
02.2021 - 05.2023
  • Supervised and managed a team of cashiers to ensure smooth daily operations.
  • Provided training, guidance, and support to cashiers to maintain high performance and efficiency.
  • Ensured exceptional customer service by assisting customers and resolving complaints professionally.
  • Handled escalated customer concerns with patience and diplomacy to maintain satisfaction.
  • Monitored cash registers for accuracy, prevented discrepancies, and performed cash drops as needed.

Education

High School Diploma -

Eldorado HighSchool
Las Vegas, NV

Skills

    Strong Communication

    Problem-Solving

    Time Management

    Adaptability

    Team Leadership

    Bilingual

    Positive Attitude

Timeline

Sales Associate

Nike
05.2024 - Current

Store Manager

Metro by T-Mobile
05.2023 - 03.2024

Cashier Lead

Shoe Palace
02.2021 - 05.2023

High School Diploma -

Eldorado HighSchool

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Kassandra Alvarez