Kassandra Avalos
Operations associate
Calexico,California
Summary
Friendly and reliable cashier, offering great customer service and workplace focus. Processes orders and payments while capturing customer interest through conversation. Quick and accurate in cash and card transactions, with excellent multi-tasking aptitude.
Resourceful Operations Associate, known for high productivity and efficient task completion. Possess specialized skills in process optimization, inventory management, and logistics coordination. Excellent at using communication, problem-solving, and teamwork to achieve operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Operations Associate
JCPenney
El Centro, CA
10.2023 - Current
- Trained personnel on proper warehouse safety protocols and equipment use guidelines.
- Assisted with the development of new processes and procedures to improve efficiency.
- Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Analyzed operational processes and implemented improvements to enhance efficiency.
- Facilitated communication between departments to ensure smooth execution of operational activities.
- Assisted in the resolution of operational issues affecting production or delivery timelines.
- Supported management in strategic planning and decision-making processes.
- Oversaw the maintenance and organization of warehouse space to maximize productivity.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Developed training and employee development materials to improve team performance.
- Supported the onboarding and training of new operations staff.
- Managed customer inquiries related to product availability, shipping times, and order status.
- Participated in cross-functional teams to plan and execute special projects.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted guests and vendors to assist in navigating space.
- Broke down boxes for garbage and recycling.
- Maintained front desk to provide positive first impression.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Identified potential fraudulent activities associated with returns and exchanges.
- Processed credit card refunds according to established guidelines set forth by the payment processor.
- Processed customer returns and exchanges in accordance with store policy.
- Provided feedback to management regarding any problems encountered during the returns process.
- Provided superior customer service by addressing questions promptly and courteously.
- Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
- Inspected returned items for damage before restocking them onto shelves or into inventory storage areas.
Cashier
El Sol Meat Market
Calexico, California
06.2021 - 03.2022
- Maintained clean, organized and well-stocked checkouts areas with regular attention to displays.
- Trained new retail team members in customer service and company policies.
- Assisted with price markdowns and merchandise changes on shelves.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and clarify doubts about products or services.
- Organize and restocked shelves, racks and bins to optimal appearance.
- Worked closely with shift manager to solve problems and handle customers concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
CBtis 21
Mexicali, Baja California06.2019
Skills
- Customer service
- Cashier abilities
- Cooperative attitude
- Positive interactions
- Operational analysis
- Cross-department communication
- Employee training
- Inventory management
- Project coordination
- Strategic planning
- Problem solving
- Team collaboration
- Continuous improvement
- Procedure development
- Professional demeanor
- Adaptability and flexibility
- Multitasking Abilities
- Supply restocking
- Fast learner
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Operations Associate
JCPenney
10.2023 - Current
Cashier
El Sol Meat Market
06.2021 - 03.2022
High School Diploma -
CBtis 21
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