Kassandra Aviles
Brandon,FL
Summary
Reliable and self-motivated professional with over 10 years of customer service experience across retail, medical office administration, and phlebotomy. Skilled in patient scheduling, insurance verification, medical records management, vendor communication, and purchase order support for major retail brands. Certified phlebotomist experienced in high-volume blood draws and specimen handling with strong adherence to safety and quality standards. Adept at working independently, maintaining organization, and communicating clearly in fast-paced environments. Seeking a remote Patient Services Representative role to utilize my diverse skill set and contribute to quality patient care and office efficiency.
Overview
6
6
years of professional experience
Work History
Buyer Assistant / Vendor Coordinator
Bells Inc.
10.2023 - Current
- Assist buyer with placing purchase orders for major brands such as Adidas, Nike, and Steve Madden.
- Communicate regularly with vendors to confirm order details, delivery timelines, and resolve issues.
- Monitor inventory levels and track open orders using KPIs and traffic light reports to ensure timely shipments.
- Create seasonal collection stories and update displays to support marketing and sales goals.
- Manage small inventory tasks, ensuring stock accuracy and availability.
- Collaborate with cross-functional teams to align purchasing with business needs and customer demand.
Certified Phlebotomy Technician-PSR
Quest Diagnostics
08.2021 - 10.2023
- Collected blood samples using vacutainer tubes, tourniquets, and straight needles with precision and patient care.
- Labeled and transferred tubes accurately, following strict protocols for specimen handling, storage, and transport.
- Certified blood samples in accordance with clinical guidelines to ensure proper sample preparation.
- Maintained strict sanitation standards by cleaning and disinfecting equipment and work areas between patients.
- Monitored patients for adverse reactions during and after blood collection, ensuring patient safety.
- Adhered to infection control protocols, including proper sharps disposal and biohazard waste management.
- Prepared work trays by assembling necessary equipment, including tourniquets, needles, and collection devices.
- Verified patient insurance information through EMR systems to facilitate accurate billing and record-keeping.
- Communicated effectively with patients to gather medical information, reduce anxiety, and foster cooperation during procedures.
- Resolved discrepancies or unusual test orders by coordinating with physicians, nursing staff, or reference laboratories.
- Prioritized daily collections to optimize workflow and meet laboratory demands.
- Maintained accurate documentation of all procedures to ensure compliance with healthcare regulations and quality standards.
- Collaborated with laboratory and clinical staff to support timely processing and reporting of test results.
Patient Services Representative (PSR) / Front Desk Receptionist
MCR Health
06.2019 - 01.2021
- Coordinated patient scheduling, check-in, check-out, and payment processing to ensure smooth billing operations.
- Verified patient insurance, demographic details, and health history to maintain accurate and up-to-date records.
- Adhered strictly to HIPAA guidelines to safeguard patient privacy and confidentiality.
- Completed patient referrals to medical specialists, facilitating continuity of care.
- Managed a multi-line phone system, greeting patients with professionalism and courtesy.
- Organized and maintained paperwork, including patient charts and office reports, to support efficient clinic operations.
- Maintained a clean and welcoming waiting room by organizing reading materials, removing trash, and cleaning glass surfaces.
- Processed and filed financial documentation to support clinic accounting functions.
- Communicated with insurance companies to verify patient coverage and resolve billing inquiries.
- Maintained accurate and current medical records, ensuring compliance with healthcare standards.
- Assisted patients with completing medical forms and documentation, improving patient flow and accuracy.
- Managed the master calendar, scheduling appointments for providers to optimize clinician availability and patient load.
- Performed various clerical duties to support clinic administration and daily operations.
- Assisted in patient triage and referral processes to effectively utilize clinic resources and support community healthcare needs.
Education
High School Diploma -
PALMETTO HIGH SCHOOL
Palmetto, FL01-2017
Certificate -
Veritas Nursing Academy
Tampa, FL01-2020
Associate of Science - Psychology
State College of Florida
Bradenton, FLSkills
- Patient Scheduling & Coordination
- Insurance Verification & Billing Support
- Medical Records Management & HIPAA Compliance
- Phlebotomy & Specimen Handling
- Vendor Communication & Purchase Order Assistance
- Inventory Management & KPI Reporting
- Strong Verbal & Written Communication
- Time Management & Organizational Skills
- EMR & Scheduling Software (add specific systems if known)
- Customer Service & Team Collaboration
- Purchase order management
- Multi-tasking strength
- Data visualization and presentations
- POS systems
- Microsoft Excel
- Data entry
Timeline
Buyer Assistant / Vendor Coordinator
Bells Inc.
10.2023 - Current
Certified Phlebotomy Technician-PSR
Quest Diagnostics
08.2021 - 10.2023
Patient Services Representative (PSR) / Front Desk Receptionist
MCR Health
06.2019 - 01.2021
High School Diploma -
PALMETTO HIGH SCHOOL
Certificate -
Veritas Nursing Academy
Associate of Science - Psychology
State College of Florida