Kassandra Ayala
Chula Vista,CA
Summary
Driven Psychology graduate and current graduate student with a track record of academic excellence, boasting a 3.8 GPA. Eager to contribute to a dynamic professional team at a respected organization. Backed by 5 years of practical experience in retail operations, demonstrating a knack for strategic thinking and employee motivation, resulting in enhanced productivity and a positive workplace culture. Proficient in setting and surpassing performance benchmarks, with strong communication and problem-solving skills. Additionally, experienced in mentoring children, adept at planning and facilitating engaging activities, and adept at resolving challenges.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Amazing Lash Studio
10.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Registered Behavior Technician
ACES
06.2021 - 10.2021
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
Front End Lead
Dick’s Sporting Goods, Inc
10.2019 - 08.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Supported front end procedures to keep items well stocked to prevent shrinkage
- Worked closely with cashiers to solve problems and handle customer concerns
- Greeted customers and responded to requests for information
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
- Increased sales by offering advice on purchases and promoting additional products
- Received fastest speed of check out and most scorecard signups.
Crisis Counselor Volunteer
Crisis Text Line
Chula Vista, CA
02.2021 - 07.2021
- Offered callers peer counseling services and referrals to community-based support.
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Athletic Instructor/ Assistant Softball Coach
SoCal Athletics Marinakis
12.2017 - 08.2019
- Introduced softball drills, which helped students to better develop skill levels
- Promoted proper stretching, warmups, and conditioning exercises to prevent sports injuries
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition
- Established clear benchmarks for performance and monitored individual progress
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Child Care
Navarro Family
06.2015 - 08.2019
- Assisted children with homework assignments and special projects across different subjects
- Organized and cleaned home after activities by picking up toys for a tidy home
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals
- Played games, worked on puzzles, and read books to young children
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Mentor Volunteer
Mater Dei Catholic High School
01.2016 - 05.2019
- Volunteer to help young individuals with disabilities
- Instructed young individuals on how to play softball and the qualities of being a good teammate.
Education
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA09-2025
Bachelor of Arts - Arts And Humanities- Psychology
University of Saint Katherine
San Marcos, CA05-2023
Skills
- Microsoft Word & PowerPoint
- Outlook
- Leadership
- Time Management
- Staff Management
- Dependable
- Multitasking and Prioritization
- Customer Service
- Data Entry and Database Software
- Scheduling and Calendar Management
- Critical Thinking
- Problem Solving
- Mental Illness Treatment
- Rapport Building
- Behavior Observation
- ABA Techniques
Timeline
Front Desk Receptionist
Amazing Lash Studio
10.2021 - Current
Registered Behavior Technician
ACES
06.2021 - 10.2021
Crisis Counselor Volunteer
Crisis Text Line
02.2021 - 07.2021
Front End Lead
Dick’s Sporting Goods, Inc
10.2019 - 08.2021
Athletic Instructor/ Assistant Softball Coach
SoCal Athletics Marinakis
12.2017 - 08.2019
Mentor Volunteer
Mater Dei Catholic High School
01.2016 - 05.2019
Child Care
Navarro Family
06.2015 - 08.2019
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Arts - Arts And Humanities- Psychology
University of Saint Katherine
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