Kassandra Ayala
Jacksonville,FL
Summary
I am a disciplined worker with success in working within busy, fast-paced settings. A proven leader in high-pressure environments. I am skilled in building positive, personal and professional long lasting relationships. Flexible hard worker ready to learn and contribute to team success. An organized and motivated employee eager to apply time management and organizational skills in various environments. A dedicated employee known for punctuality pursuing employment options where good customer service and a positive attitude will make a difference. I am a swift learner who can take on any challenge. I look forward to the opportunity to be apart and assist in the expansion and greatness of this company,
Overview
10
10
years of professional experience
Work History
Sales Consultant
Hyundai Of Orange Park
01.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Health Insurance Agent
Concentrix
08.2022 - 01.2024
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Provided comprehensive customer service to drive client satisfaction.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Ensured seamless transition between policies by properly coordinating client renewals or adjustments.
- Educated clients about health insurance coverage options, benefits and costs.
Mail Handler
United States Post Office
09.2019 - 08.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Front Desk Medical Receptionist
Health First Medical Center
01.2016 - 09.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
Sales Representative Team Leader
Sprint
01.2015 - 01.2016
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
New Fellowship Christian High School
Titusville, FL05.2016
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Prospecting skills
- Objection handling
- Closing Techniques
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
- Excellent Communication
- HIPAA Compliance
- Active Listening
- Information documentation
- Schedule Coordination
- Patient Relations
- Medical Billing
- Microsoft Office
- Medical Coding
- Appointment Setting
- Records Management
- Medical billing and coding
Languages
Spanish
Professional Working
Timeline
Sales Consultant
Hyundai Of Orange Park
01.2024 - Current
Health Insurance Agent
Concentrix
08.2022 - 01.2024
Mail Handler
United States Post Office
09.2019 - 08.2022
Front Desk Medical Receptionist
Health First Medical Center
01.2016 - 09.2019
Sales Representative Team Leader
Sprint
01.2015 - 01.2016
High School Diploma -
New Fellowship Christian High School
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