Kassandra Bernal
Herndon,VA
Summary
Experienced Assistant Store Manager of Operations skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tjmaxx
02.2024 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw scheduling, orientation, and other support areas.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed systems and procedures to improve operational quality and team efficiency.
Team Leader
Target
08.2021 - 01.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented strategies to take advantage of new opportunities.
- Ensured compliance with all safety regulations in the workplace.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Recognized by management for providing exceptional customer service.
Assistant Manager
McAllister's Deli
02.2018 - 06.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2017
Skills
- Overtime Management
- Team Supervision
- Work Planning
- Coaching
- Shift Scheduling
- Onboarding and Orientation
- Leadership
- Payroll Processing
- Office Administration
Accomplishments
Awarded STAR award by exceeding guest connections and increasing sales in Starbucks.
Certification
- 5 Star hospitality
- ServSafe
Timeline
Assistant Store Manager
Tjmaxx
02.2024 - Current
Team Leader
Target
08.2021 - 01.2024
Assistant Manager
McAllister's Deli
02.2018 - 06.2020
High School Diploma -
Eaglecrest High School
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